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davey99
On our wavelength
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Broadband Fault Checker

Hi, I'm constantly getting this when performing a broadband self check :-

Capture.JPG

 

Is there actually anything wrong? As i do get slow speeds of an evening and wondering if there's still a contention issue in the area under this fault code F004147201.

Speeds yesterday where awful only getting between 7-12mbps.

 

Cheers in advance.

Dave

 

 

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Re: Broadband Fault Checker

Hi davey99,

 

Thanks for posting!

 

really sorry to hear you're experiencing speed issues.

 

I've located you account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004147201). Our technicians are working to fix this and have set a review date of 1st February.

 

I've also picked up an issue with your Downstream Power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


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