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mitchy0283
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Broadband DL speed range 0.2-1MBps, package is up to 70MBps

Hi,

 

I've recently begun having significant broadband speed issues over the last few days. I ran a speed test and have peak download speed of 1Mpbs, with most tests around 0.1-0.2MBps. I've never had an issue up until now, and my package is up to 70MBps. I ran a test a few months ago and achieved ~40MBps and that was on my previous up to 50MBps subscription.

Please see below for my Downstream and Upstream router diagnostics as I saw posted in a similar thread - apologies for format... not sure how to paste it in the same grid format here. I would also tell you my virgin media area code, however, am having troubles logging in to my main account... I live in Kensington in London.

Appreciate any help with this,

Regards,

M

 

1. Downstream
 
DS-1
DS-2
DS-3
DS-4
DS-5
DS-6
DS-7
DS-8
Frequency (Hz)
250750000
202750000
210750000
218750000
226750000
234750000
242750000
258750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Channel ID
7
1
2
3
4
5
6
8
Modulation
256QAM
256QAM
256QAM
256QAM
256QAM
256QAM
256QAM
256QAM
Symbol Rate (Msym/sec)
6.952000
6.952000
6.952000
6.952000
6.952000
6.952000
6.952000
6.952000
Interleave Depth
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)
0.99
2.36
2.13
1.43
1.50
1.04
0.98
0.75
RxMER (dB)
37.94
37.94
37.94
37.94
38.26
37.94
37.94
37.94
Pre RS Errors
313
430
296
291
309
290
292
307
Post RS Errors
298
275
292
284
308
290
289
307

2. Upstream 


US-1
US-2
US-3
US-4
Channel Type
N/A
N/A
2.0
2.0
Channel ID
N/A
N/A
3
4
Frequency (Hz)
N/A
N/A
32600000
25800000
Ranging Status
Other
Other
Success
Success
Modulation
N/A
N/A
64QAM
64QAM
Symbol Rate (Sym/sec)
N/A
N/A
5120000
5120000
Mini-Slot Size
N/A
N/A
4
4
Power Level (dBmV)
N/A
N/A
47.00
47.00
T1 Timeouts
0
0
0
0
T2 Timeouts
0
0
0
0
T3 Timeouts
0
0
1
0
T4 Timeouts
0
0
0
0

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Re: Broadband DL speed range 0.2-1MBps, package is up to 70MBps

Hi Mitchy0283,

 

Welcome to the forum and sorry to hear you're getting poor speeds. I've just checked your connection as well as the stats you've posted and they look healthy at least. I can see that there is a contention fault in the area under ticket F004836430. This will cause poor speeds at peak times such as evenings and weekends and is due for review 22/02/17. 


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