Around Christmas time our internet speeds dropped (so clearly not a student problem as we had received good evening speeds before then). During work up the road with the renovation of a block of council flats, the speeds fell drastically in evenings and weekends, so likely you guys connected a bunch of new subscribers and haven't dealt with the obvious consequences.
Has anything been noted about this problem yet?
100mb package, but this is the evening speed, typically with massive ping spikes.
Sorry to hear about the slow speeds you're experiencing, I appreciate the speed test results you've provided. Checking your connection I've picked up on a fault in your area under ref: F004917506 which is due for review on the 4th Oct. This fault is known for causing slow speeds, especially during peak time hours and to resolve this we need to undertake network upgrades.
I understand this isn't the news you were hoping for. Please accept my apologies and let me know if you've got any further questions.
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