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Thomas89
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Message 11 of 12
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Re: Birmingham B31 unusable <2mbps on Vivid 200 connection in peak hours

still no response after 2 weeks can someone from Virgin check this please

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Message 12 of 12
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Re: Birmingham B31 unusable <2mbps on Vivid 200 connection in peak hours

Evening Thomas89,

 

Thanks for posting and welcome to the community.

 

My apologies that you are having issues with your broadband speeds and for the late reply.

 

Looking at your connection, there is a high peak time traffic fault in your area which is causing these slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F004938376 and has a review date of 15th February.

 

I will pass this across to one of my colleagues who will be in touch with more information.

Regards

Sam


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