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OJHx
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Below 10MBPS on 150MBPS line for three days straight

Hi Guys!

I've been having an issue with my internet where my speeds are dropping below 10mbps and ping is shooting up. 

Any issues with the M26 area?

Thanks!

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OJHx
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Re: Below 10MBPS on 150MBPS line for three days straight

Still no reply and situation getting worse, Internet now struggling to keep a 5mbps connected.

I've been a Virgin media member for years and seriously thinking of switching now.
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Andy1975
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Re: Below 10MBPS on 150MBPS line for three days straight

You wont get a reply from admin on here for 7 days or so after first posting.

If your willing to try a few things then maybe we can help eliminate some common issues?

1.Are there certain times of the day your speed is worse or all the time?

2.can you post your routers upstream and downstream power levels.

3.Are you wireless or wired to the router?

4.are you able to watch youtube on HD?

 

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Forum Team
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Re: Below 10MBPS on 150MBPS line for three days straight

Hi there OJHx,

 

Thanks for posting back on the community.

 

My apologies you are experiencing slow broadband speeds. I know how frustrating this can be.

 

Looking at your connection, the downstream power levels are too high and for this I would like to arrange an engineer appointment to adjust these for you. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.

 

There is also a high peak time traffic fault in your area which is causing slow speeds with a reference number of F005093256 and has a review date of 5th July.

 

Hope to hear from you soon

Sam


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