I suffered some outage last week (Thu/Fri) in Area 20, which removed access completely for about eight hours. Called support, did the usual turn it on and off again dance which fixed nothing, was told I’d get a call back in 30 minutes, which didn’t happen. Far from impressed by that, but I hear it's about par for the course.
Area fault was acknowledged (on Twitter) with expected resolution date of 03/04/2017. My broadband came back on the same day (so before the anticipated resolution date), so wild cheers all round, but…
My bandwidth now is never better than about 20 mbps, which is pretty poor when you consider I’m paying for 150 mbps. What’s the score VM? Anyone else seen this drop-off in performance after last week's issues?
I would love to see your hub stats you can do this by entering 192.168.0.1 in a web browser no need to log in just click the link underneath the big red next button on hub 3 or top left on hub 2, then copy and paste the upstream and downstream stats
we should be able to see whats happening from those, because even if you are in an oversold / over utilised area you should see above 20 meg before 4pm / after 1am
This is the poor quality of my Superhub 3 connection
The time of day doesn't seem to be having an effect, but whether or not the device is wired or wireless most certainly does. I ran the Ookla speed test today using my wired iMac, and I was getting upwards of 165 mbps around 15:00. I ran the identical test on a wirelessly connected MacBook Air, and best I got was around the 20 mbps mark. Tried again this evening, with very similar results. I reckon it's the router that's the issue - would you agree that's most likely?
I've never been happy with the Super Hub we have. It regularly decides the login password is incorrect for any device trying to connect, and needs a reboot to allow logins, even when the password is actually correct. It frequently drops connection to the Internet, and has to be re-started every few days. I've put up with it this far, but I think I'll ask for a replacement. I've tried tweaking the settings for channel etc, but with no real effect.
In regards to the router disconnecting and having an issue with connecting devices, complete a factory reset from within the router (be mindful that any saved settings will revert to default) to see if that will help.
You can also try to change the wireless channel to see if that improves the connection, as there could be interference within the property that is causing an issue.
Is there a difference in speeds between the 2.4 GHz and the 5 GHz network?
Just performed a factory re-set and I'm now getting speeds over wireless greater than 150 mbps on all the devices connected. Many thanks for your time and suggestions, happy to be getting proper performance again, can only hope that it lasts!