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Mark2424
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Bad power levels?

Been having lots of broadband issues recently.

I did some searching and my power levels seem out? I called VM support, and they did not really look into it, they just said that they "reset some things" and for me to wait a few hours to see if there is an improvement. This sounded like bull to me, but with my limited knowledge I did what they said.

 

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Superuser
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Re: Bad power levels?

Yep they are broken. Will flag for you to hopefully get a reply asap today. (Won't be at least till 9 though)


Downstream range is -6 to +10, yours is -10 so out.

UPstream only 1 channel locked on and it's running at max which isn't good.


Do you have any attenuators attached to the coax cable going into your hub? If you do you can remove them.
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Superuser
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Re: Bad power levels?

Yep they are broken. Will flag for you to hopefully get a reply asap today. (Won't be at least till 9 though)


Downstream range is -6 to +10, yours is -10 so out.

UPstream only 1 channel locked on and it's running at max which isn't good.


Do you have any attenuators attached to the coax cable going into your hub? If you do you can remove them.
~~~~~~~~~~~~~~~~~~~~~~~~~
All posts made are personal opinions as I do not work for VirginMedia.
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Mark2424
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Re: Bad power levels?

Hey thankyou Smiley Happy

Erm i just had a look and i can't find anything that looks like a attenuator.

The coax cable is very loose but trying to screw it tighter into the modem does nothing, could that affect anything? Also the cable is far to long, like 5 metres to long.
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Superuser
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Re: Bad power levels?

It needs to be at least finger tight. If it's loose that could be the cause of your issues as it won't be connecting properly
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Mark2424
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Re: Bad power levels?

It's impossible for me to make it tighter but it still feels real loose.

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Forum Team (Retired) Adam_L
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Re: Bad power levels?

Hi Mark2424, 

Thanks for the post! I am sorry to hear about your issues with your recent broadband issues, I offer my apologies for any troubles incurred.

I have tested things from here and I can see that all of your downstream power levels are too low and both of your upstream power levels are too high. An engineer will be required to attend in order to resolve this for you.

I will send you a PM (Purple envelope at the top) detailing what's required in order to proceed with diagnostics, please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


Tech fan? Have you read our Digital life blog yet? Check it out


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