Please could someone check my settings again please, it's been usable until this week where it's become more like a 150Kb service, rather than the 150MB service I am paying for. Latest Speedtest - http://www.speedtest.net/my-result/6053019234
This sounds like an unfortunate case of High utilisation in the area. The best way of explaining this, is that the network can support 'x' number of users, and there are more than 'x' currently using it, so the network can't handle the usage.
High utilisation is extremely complicated, in that it takes a long time to upgrade the network in the areas, as our networks (if you've seen a local exchange, you know what I'm talking about) are very complicated, and isn't unfortunately a case of just swapping a couple of cables.
If you're looking on the Service Status page on my.virginmedia.com, does this give any outage information? Would be worth posting the fault reference if so, so that the forum teams can investigate it quicker for you.
If this is High utilisation then you would be entitled to a month by month credit whilst the issue is ongoing. You can discuss this with the technical teams, by calling 0345 454 1111 or 150 from a virgin media landline.
Let us know whether this is a fault viewable on service status, and the forum teams may be able to give you a bit more info to possibly help (however, if it is utilisation, there isn't an awful lot that can be done unfortunately).
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Thanks for the replies both, here a bit more context and information.
The issue is still there, speeds really slow although slightly faster than the previous speedtest (see latest speed test below, still no where near what i should get on 150Mb with a wired connection). The real kicker here is the latency, trying to play any kind of game online is impossible due to the rubber-banding and sporadic connection loss.
All of this was working fine until Monday this week when the problems began, even the Mrs was moaning facebook was taking for ever to load.
Right now the service is unusable in it's present state, needs fixing or i may as well cancel VM broadband
Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Upstream Channels Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Your upstream power is very slightly too high which could be the cause of the problem. The forum team will be able to arrange an engineer to correct that. It's taking them about a week to respond to posts at the moment, they reply in order of the last post so it's best not to bump the thread or it goes to the back of the queue again.
yeah those upstream levels are slightly higher that would cause connection drops. i would personally use the live chat service so easy and quick everything will be sorted out much quicker. here's the link: http://www.virginmedia.com/contact-us.html select broadband service faults live chat open 8am till 8pm Monday till Saturday. or call the service line that's open late. live chat service is highly recommended
Really sorry to hear you're having trouble with your connection.
I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004791525). Our technicians are working to get this resolved and have set a review date of 5th April 2017.
I've also picked up an issue with your Upstream Power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
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