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Glennister
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BS11 speeds over last 2 years

I have run a few speed tests over the last couple of years, I think i have had the serviceI pay for about twice.  

Fault after Fault, over utilisation etc.. 

I have paid for a 200mbps service and you haven't delivered since 2015.  I've made phone calls mainly when frustrated but am now considering contacting the Ombudsman.  

Other people in my area have left Virgin and get better service from 70mbs DSL lines than I do with a supposedly 200mbps Cable service.

I will let you see the results of 2 years of Speed tests (mostly to the Virgin speed test Server) and let me know what you wish to do about the problem before I request a Deadlock letter and file the complaint with the Ombudsman.

I have had fault codes given that promised to resolve the issue several times but have not.

speed tests in reply to this message from 200mbps service below different devices, wired and wireless, Router rebooted all the things tried multiple times as requested from your support line:

 

 

Regards

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Glennister
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Re: BS11 speeds over last 2 years

IP_ADDRESS TEST_DATE TIME_ZONE DOWNLOAD_MEGABITS UPLOAD_MEGABITS LATENCY_MS SERVER_NAME DISTANCE_MILES 92.233.50.123 3/15/2015 3:44 PM GMT 27.64 12.21 7 Bristol 100 92.233.50.123 4/16/2015 7:37 PM GMT 4.63 3.7 10 Bristol 100 92.233.50.123 4/16/2015 7:40 PM GMT 4.6 1.86 333 Bristol 100 92.233.50.123 4/16/2015 7:41 PM GMT 1.17 1.88 235 Bristol 100 92.233.50.123 4/16/2015 7:57 PM GMT 4.48 12.18 11 Bristol 100 92.233.50.38 4/16/2015 8:03 PM GMT 2.84 11.06 12 Bristol 100 92.233.50.38 4/16/2015 8:06 PM GMT 4.24 12.15 10 Bristol 100 92.233.50.123 4/26/2015 2:49 PM GMT 83.12 12.21 7 Bristol 100 92.233.50.123 4/28/2015 9:09 PM GMT 12.41 11.61 8 Bristol 100 92.233.50.123 4/29/2015 9:15 PM GMT 30.42 12.07 12 Bristol 100 92.233.50.123 05/02/2015 09:56 GMT 113.49 12.19 6 Bristol 100 92.233.50.123 5/13/2015 8:35 PM GMT 56.44 12.24 8 Bristol 100 92.233.50.123 5/17/2015 7:44 PM GMT 3.68 5.7 96 Bristol 100 92.233.50.123 5/17/2015 8:03 PM GMT 3.3 6.66 110 Bristol 100 92.233.50.123 5/17/2015 9:48 PM GMT 36.89 12.23 12 Baguley 250 92.233.50.123 5/20/2015 12:01 AM GMT 154.9 12.2 5 Bristol 100 92.233.50.123 5/22/2015 4:53 PM GMT 90.64 12.38 6 Bristol 100 92.233.50.123 06/02/2015 21:12 GMT 14.69 12.16 10 Bristol 100 92.233.50.123 06/02/2015 21:44 GMT 14.77 12.19 12 Bristol 100 92.233.50.123 06/09/2015 20:11 GMT 14.5 10.76 10 Bristol 100 92.233.50.123 06/09/2015 20:21 GMT 15.93 11.9 12 Bristol 100 92.233.50.123 6/27/2015 9:25 PM GMT 70.05 12.2 8 Bristol 100 92.233.50.123 7/26/2015 1:47 PM GMT 52.74 12.21 8 Bristol 100 92.233.50.123 7/28/2015 7:43 PM GMT 4.64 9.95 24 Newport 100 92.233.50.123 7/28/2015 7:45 PM GMT 5.29 11.43 11 Bristol 100 92.233.50.123 7/28/2015 7:46 PM GMT 5.26 11.09 11 Bristol 100 92.233.50.123 08/05/2015 19:47 GMT 5.69 2.83 83 Newport 100 92.233.50.123 08/05/2015 20:39 GMT 9.62 12.01 31 Carlisle 300 92.233.50.123 08/10/2015 19:13 GMT 17.09 11.38 14 Bristol 100 92.233.50.123 8/19/2015 7:07 PM GMT 18.19 11.93 9 Bristol 100 92.233.50.123 9/17/2015 8:50 PM GMT 16.62 10.78 10 Bristol 100 92.233.50.123 9/17/2015 9:56 PM GMT 43.12 11.6 8 Bristol 100 92.233.50.123 9/17/2015 10:59 PM GMT 115.81 11.89 6 Bristol 100 92.233.50.123 9/20/2015 12:53 PM GMT 55.54 12.32 8 Bristol 100 92.233.50.123 9/20/2015 4:39 PM GMT 1.31 11.56 209 Bristol 100 92.233.50.123 9/24/2015 7:57 PM GMT 6.59 7.94 186 Bristol 100 92.233.50.123 10/06/2015 20:56 GMT 17.99 12.25 11 Bristol 100 92.233.50.123 10/08/2015 18:32 GMT 17.47 12.17 10 Bristol 100 92.233.50.123 10/08/2015 19:30 GMT 9.68 12.18 10 Bristol 100 92.233.50.123 10/08/2015 20:02 GMT 3.89 2.59 114 Bristol 100 92.233.50.123 10/18/2015 3:32 PM GMT 24.79 11.44 20 Bristol 100 92.233.50.123 10/18/2015 8:23 PM GMT 2.91 2.04 203 Sligo 300 92.233.50.123 10/22/2015 5:57 PM GMT 42.5 12.25 8 Bristol 100 92.233.50.123 10/22/2015 6:26 PM GMT 39.68 12.29 7 Bristol 100 92.233.50.123 10/29/2015 8:44 PM GMT 24.17 12.03 8 Bristol 100 92.233.50.123 10/30/2015 7:34 PM GMT 12.44 10.59 9 Bristol 100 92.233.50.123 10/31/2015 2:11 AM GMT 124.27 12.26 6 Bristol 100 92.233.50.123 10/31/2015 5:14 PM GMT 67.73 12.25 8 Bristol 100 92.233.50.123 11/12/2015 20:35 GMT 10.53 12.21 10 Bristol 100 86.31.184.54 11/25/2015 9:46 PM GMT 5.6 9.65 113 London 100 86.31.184.54 11/26/2015 8:20 PM GMT 94.51 12.27 8 Bristol 0 86.31.184.54 11/28/2015 8:52 PM GMT 118.25 12.22 7 Bristol 0 86.31.184.54 11/28/2015 11:36 PM GMT 138.76 12.31 7 Bristol 0 86.31.184.54 12/06/2015 01:45 GMT 151.71 12.04 18 Newport 0 86.31.184.54 12/20/2015 9:36 PM GMT 36.79 12.09 8 Bristol 0 86.31.184.54 03/01/2016 20:29 GMT 45.57 12.33 10 Bristol 0 86.31.184.54 3/28/2016 10:31 AM GMT 151.67 12.33 19 Bristol 0 86.31.184.54 08/04/2016 19:16 GMT 2.13 12.06 7 Bristol 0 86.31.184.54 08/04/2016 19:19 GMT 28.03 12.32 9 Bristol 0 86.31.184.54 10/19/2016 8:48 PM GMT 13.05 12.34 51 Gloucester 50 86.31.184.54 10/19/2016 8:55 PM GMT 20.44 9.02 12 Bristol 0 86.31.184.54 10/19/2016 9:23 PM GMT 43.34 12.3 19 Gloucester 50 86.31.184.54 10/19/2016 9:24 PM GMT 29.59 12.4 24 Newport 0 86.31.184.54 10/19/2016 9:26 PM GMT 29.46 12.23 10 Bristol 0 86.31.167.118 12/26/2016 11:01 PM GMT 33.66 11.75 11 Bristol 0 80.243.176.136 12/26/2016 11:03 PM GMT 12.75 10.78 33 London 0 86.31.167.118 02/04/2017 18:49 GMT 34.06 12.39 9 Bristol 0 86.31.167.118 02/05/2017 00:39 GMT 148.03 12.28 9 Bristol 0 86.31.167.118 02/05/2017 07:31 GMT 207.78 12.25 9 Bristol 0 86.31.167.118 02/05/2017 18:58 GMT 16.52 12.4 10 Bristol 0 86.31.167.118 02/06/2017 20:43 GMT 14.81 12.18 13 Bristol 0 86.31.167.118 02/06/2017 21:55 GMT 11.28 12.33 12 Bristol 0 86.31.167.118 2/14/2017 11:47 PM GMT 40.21 12.45 10 Bristol 0 86.31.167.118 2/15/2017 7:14 PM GMT 45.59 12.32 10 Bristol 0 86.31.167.118 2/15/2017 7:15 PM GMT 31.22 12.4 12 Bristol 0 86.31.167.118 2/15/2017 8:01 PM GMT 21.54 12.34 10 Bristol 0 86.31.167.118 2/18/2017 2:32 PM GMT 39.82 12.27 9 Bristol 0 86.31.167.118 2/21/2017 10:25 PM GMT 13.42 12.29 10 Bristol 0 86.31.167.118 2/22/2017 9:55 PM GMT 11.79 12.31 12 Bristol 0
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Glennister
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Re: BS11 speeds over last 2 years

speed1.JPGspeed2.JPGspeed3.JPG

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Re: BS11 speeds over last 2 years

Hi Glennister,

 

Thanks for getting in touch, I am sorry to see that you have been having trouble with your connection. It sounds like you haven't had the best experience with this so far.

 

I have taken a look and it seems you are affected by fault ref F004175882 for slow speeds at peak times. The current review date is 29/03/2017, I will pop you a PM to discuss this further. 

 

Keep an eye out for the Purple Envelope, top right hand corner. 

 

Speak to you soon. 

 

Emma


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