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cdr740
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BS11 - Broadband Is Down

Hello, 

My connection has been up and down since the early hours of this morning. I am posting this using my mobile phone as my broadband is totally unusable. 

I ran the tests from the virgin media customer page and no problems are found. I done a speed test and sometimes I get 1mb up and down and other times I get full speed down and no upload speed at all. 

I've restarted the router and modem a couple of times but the problem still exists. 

Thank you for any help given 

Dan 

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cdr740
On our wavelength
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Message 2 of 4
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Re: BS11 - Broadband Is Down

Still having the problem. I have no upload speed and when it does work it's like having dial up. 200mb pfft 

I'm posting this with my mobile data once again. 

There are big problems on BS11. Please can someone accept that there is a problem? 

 

 

 

 

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Forum Team
Forum Team
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Message 3 of 4
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Re: BS11 - Broadband Is Down

Hey cdr740,

 

Thanks for posting Smiley Happy

 

Sorry to hear about the problems with your connection, sound frustrating.

 

I've tried to check this out but I'm unable to locate your account. I'll drop you a PM (purple envelope, top right) to confirm your details.

 

Speak with you very soon,

Take care.

 

 

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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3ulldog
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Re: BS11 - Broadband Is Down

over utilization issue in BS11 area again. Have just put a post up about it. Estimate fix time is upto a month.

Hope this helps.

 

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