My apologies you are experiencing issues with your broadband connection.
From checking your connection, there is a high peak time traffic fault in your area which is causing slow speeds. The reference number is F004275409 and has a review date of 17th May.
I also noticed your upstream power levels are too high at +53 dBmV and for this I would like to arrange an engineer appointment. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.