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timbat
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Message 1 of 9
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B31 area is very slow in the evening

 Looking at past threads this issue has been going on for years in this area, it takes months to get normal service then a few months later the same problem comes back again.

From 7pm to 12am speed is 5MB/s compared to the advertised 70MB/s

 

 

 

 

 

 

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timbat
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Message 2 of 9
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Re: B31 area is very slow in the evening

I wonder if my connection has been throttled by Virgin, I have a few games on steam and they update often, these days 1 game can be over 50GB to download

So maybe if this is the case Virgin could make it more clear that their broadband network is not suitable for gamers ?

 

 

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voicon
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Message 3 of 9
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Re: B31 area is very slow in the evening

Hi

 

There is no throttling for downstream anymore only uploads, you are seeing the classic over utilisation issue. You can either wait a week for an answer here or try calling 150.

 

 

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Message 4 of 9
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Re: B31 area is very slow in the evening

Hi timbat,

 

Welcome to the forums, I am sorry to see that you have been having trouble with your connection. 

 

I have taken a look and it seems you are affected by fault ref F004288474 for slow speeds during peak times. The current review date is 12/04/2017. 

 

I will pop you a PM to discuss this further. Keep an eye out for the Purple Envelope, top right hand corner. 

 

Speak to you soon. 

 

Emma


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timbat
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Message 5 of 9
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Re: B31 area is very slow in the evening

I was told this last year -  fault reference F004288474. The review date 1/06/16

Can you give some more detailed information to what fix was done last time and why it was only temporary ?

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vircom
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Message 6 of 9
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Re: B31 area is very slow in the evening

As the fault reference has not changed I assume it is the same fault that has still not been fixed.
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timbat
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Message 7 of 9
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Re: B31 area is very slow in the evening

still not fixed and pay 45 pounds a month for 5Mb/s. Virgin media are a joke !
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Message 8 of 9
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Re: B31 area is very slow in the evening

Hello timbat,

Thanks for keeping in touch Smiley Happy

Sorry to hear about the fault in your area. I've just had a look and I can see that fault: F004288474 is still on-going and will be reviewed again on the 16th Aug.

Please keep in touch for updates.

I appreciate your patience,

Take care.

Heather_J

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timbat
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Message 9 of 9
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Re: B31 area is very slow in the evening

Maybe now Watchdog have got involved Virgin might stop scamming its customers and give them what they pay for

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