Well after reading here it seems massive contention issues in area 31, time to cancel in the morning and move back to sky. Surely virgin should be forced to highlight these issues to new customers, very shoddy practice if they knowing sell a product they cannot deliver.
Thanks for getting back to us. I'm really sorry to hear that these slow speed issues are still continuing. When checking the fault ticket has been reopened for SNR issues. This type of fault can cause slow/intermittent connection at times. Our engineers have estimated that this fault will be fixed by 19/01/2017.Apologies for the inconvenience this must be causing you