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TheFletchUK
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Awful speeds/ping EVERY evening!

Hi everyone, first time poster...

We've been having really poor speeds and high pings every evening for months now. We've called VM about the issue but apparently there's little they can do as it has something to do with maintenance in the area.

I'm not convinced. Surely there must be something out of the ordinary here.

On a typical evening, the BQM looks like THIS (tonight's).

Gaming is a main hobby of ours, and not being able to play online due to high pings or even watch videos on YouTube is pathetic. Even just browsing the web takes ages, never mind downloading anything!

Here's the BQM from 5 months ago!

Shame on us for learning to live with it for so long, but something has to be done now, surely!

Any help/advice would be greatly appreciated.

Thanks,

Fletch

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SouthGrid_87
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Re: Awful speeds/ping EVERY evening!

Which area are you? We are on Area 21 and having the same issue. Max speed during the day, very slow during evening peak hours.

 

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TheFletchUK
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Re: Awful speeds/ping EVERY evening!

Area 12, I believe.
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Forum Team
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Re: Awful speeds/ping EVERY evening!

Hiya Fletch,

 

Thanks for posting and a warm welcome to the community.

 

I've taken a look at your connection and there is a high peak time traffic fault in your area which can cause slow speeds/high pings/latency issues. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F003921214 and with a review date of 15th February 2017.

 

One of my colleagues will be in touch with more information.

 

I'm sorry for the delay and inconvenience caused.

Regards

Sam


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