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gtaylor
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Awful speeds for months, now its down. Over-utilisation?

Hi,

Joined VM in April last year, during the day speeds are fine but in the evening and at weekends they crash. Has been like this since I signed up. Have tried everything and called up the call centre.

Now we have had an outage for over a day (Tooting area, London). Really is a poor service. Actual evening speeds should be the ones advertised and provided not the speeds when no one else is on!

Industry needs regulation here.

G

 

 

 

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Re: Awful speeds for months, now its down. Over-utilisation?

Hi G,

 

Thanks for posting and a warm welcome to the community.

 

I'm sorry to read you are experiencing slow broadband speeds, during peak hours.

 

From checking your connection, there is a high peak time traffic fault reported in your area which is causing slow speeds. The reference number is F003901114 and has a review date of 29th March.

 

If there is anything else I can do, by all means let me know.

Regards

Sam


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