Funny thing is I moved house 1st December and took services with me, I've moved 5 minutes from my old house where I was on 50mbps package and getting 60+Mbps! I'm now on 100mbps and don't even get 1mbps after 5pm!
Same here in Liverpool 5. Vivid 200 and just speedtested and got 2.88 down and 7.13 up. Sick of phoning in, they have promised a refund but whats the point, I need a reliable service. Had an engineer out last week and he said they are awear of the problem but have no idea of a fix date.
I'm really sorry for your reduced broadband speeds. I can see that you've been advised of a fault when calling in (ref: F004916582 ). The peak time slow speeds problem will be corrected when the planned network upgrade is completed. But we need to allow the pre-upgrade work to complete first, and that will be reviewed early next month.
In the meantime I'll refer you to a team who will provide updates and advice on what credit you are eligible for.
Sorry about this though and hope we have some good news for you before too long.
I am happy to say your engineers have carried out the work promised in the area. I am now getting up to 210Mbit down and 12.5Mbit up with very little slowdown in busy periods. I am also getting about 130Mbit down on wifi on my laptop.