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skyjacker
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Awful d/load speeds

All day terrible speeds, supposedly 75mbs, gimme a break. 04 Area
WV14
http://www.speedtest.net/result/5819634740.png


 

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Forum Team (Retired) Adam_L
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Re: Awful d/load speeds

Hi skyjacker, 

Thanks for getting in touch to let us know about your slow speeds all day, I apologise for any inconvenience caused.

I have run some diagnostics from here and I can see that your area cable seems to suffer some load issues, especially during the peak times. We're planning to undertake some upgrades to parts of our external network in your area in order to combat this.

The upgrades will be to improve bandwidth and performance during the peak hours and the reference number for this is F004890160. It's currently scheduled to be reviewed around the middle of December. Thanks for your patience with this matter, one of my colleagues will be in touch with more information.

Take care, 

Thanks, 

Adam.


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