My apologies that you are experiencing slow broadband speeds.
From checking your connection, there is a high peak time traffic fault in your area which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F003993187 and with a review date of 26th October.
I can see from your speed test, that it was completed during peak hours. Are you able to complete a speed test during the day time through a wired connection to see if the speed differs please.
Hi. The speeds are fine during the day. I can understand that it will slow down at peak times but im now down to 2mb , it just isnt acceptable.
So basically Virgin Media only have money in mind and taken on more customers than the network can handle? I spoke over the phone just now only to be told the date has been changed to the end of December. This isnt good enough, and will cancel when the cancellation department opens tomorrow. I wont be ripped off any more.
Where can I check on this reference number please?
I feel your pain, i am also based in wigan and have had the on going issues since last year last night i was getting 0.5mbps which is outragious, 2 kids cant play xbox live cant even do simply streaming or anything its a complete and utter joke.
I now have to wait til December which is my 5th review date, i cannot get sky or bt fibre at the mo, VM do not give a toss about its customers, yes you are correct they just seem interested in taking money and not delivering a service. A friend from the Golborne area was suffering from the same thing luckely he could get BT and has never looked back.
I spoke to someone on the phone a couple of days ago. They agreed to upgrade me to 200mb free of charge to try and increase my speed a little. But even outside peak hours I'm still getting 100mb instead of 200mb. Could this be anything to do with power levels? I'm not even sure whats acceptable..