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yd237
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Area Reference 20 Ridiculously Poor Speeds of 1 to 1.5 mbps on 50mbps plan

I can barely do any work for most of the day because the internet always hovers around the 1-1.5 mbps mark. Tried resetting the router, received a "signal boost" from customer support, still slow. Feels like a colossal waste of money.

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Forum Team
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Re: Area Reference 20 Ridiculously Poor Speeds of 1 to 1.5 mbps on 50mbps plan

Hi yd237,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your connection.

 

I've run a diagnostic on your account and I can see an issue with your power levels that is likely affecting your speeds. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange a technician to sort it out.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Fullspizz
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Re: Area Reference 20 Ridiculously Poor Speeds of 1 to 1.5 mbps on 50mbps plan

Area 20 has had a problem for over 2 years.

Dont hold your breath

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