I seem to be suffering the same problems as other area 31 customers. At peak time my internet slows to between 2-7 mbps. At other times i'm getting over 100mbps - unfortunately this is not when i need it most.
I've had various calls with Virgin who have gone through the normal route of testing my line, changing my wireless channel even though i was getting the same wired result etc. I was told that there were no issues and that slow download speeds on my sky Q box were due to sky themselves and not my virgin broadband.
I'm nearly out of contract so had pretty much decided that i will now leave to BT or Sky, however, when talking about leaving someone finally mentioned that there were contention problems in my area. This had not been mentioned on any of my previous calls where i had literally wasted hours of time. The person told me it was due to be fixed by this weekend but nothing seems to have improved. Does anybody know what is the true fix date?
Thanks for the info Samantha. Can I assume that a review date is likely to mean it won't be fixed until after then?
Edit: After I did a search for the reference you provided it seems that this is an issue since last January! Why would you take on new customers when there is a known fault which makes the system unusable? I'm currently get 5KB/sec which is slower than dial up and was the same last night
In regards to high peak time traffic faults, they will have review dates due to the work that is required and can be subject to change.
The work can involve implementation of additional upstream and/or downstream channels, hardware upgrades at the CMTS, re-siting of street cabinets, digging up of roads/paths etc. Nearer the review date the engineers will assess the bandwidth and if there has been an improvement the fault will be closed. If there is still an issue, they will continue with additional work.
I see you said the issue can involve various types of fixes some which seem a lot bigger than others like actually requiring digging up roads.
As you have the access and can dig deeper can you let us poor customers know:
1. What is actually the required changes required from your list? 2. Are these fixes actually being currently undertaken as we speak? 3. How realistic are these things to be fixed by the January review date?
If you could speak to the head engineer running these works (if ongoing) it would be great to get even more accurate information rather than all of us hoping for January.
I can see that work has started in regards to a re-segmentation.
As mentioned we will have more information nearer the review date to see if the bandwidth has been improved. I know you would like this issue to be resolved as soon as possible and it is frustrating, however we only see the work that is being completed and the review date.