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mundstick
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Area 31 Slow Speeds - Anyone else in this area

So, I am having the same issues as lots of other people at peak times with speeds quite often under 1Mbps.  I have reported it today and been told I have a fault in the area and its being investigated and that I will be updated via text.

 

I was just wondering if there is anyone else in Area 31 with the same problems?

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spiesofwarsaw
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Re: Area 31 Slow Speeds - Anyone else in this area

I'm in Area 31, and have the same lack of speed - averaging 5Mb, but occasionally up to 50Mb. My package is up to 200Mb - never been above 115Mb (wired).

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Re: Area 31 Slow Speeds - Anyone else in this area

Hi mundstick,

Thanks for getting in touch, just to confirm high peak time demand in the area is causing slower speeds, this is being investigated be networks on ref. F004144839. Currently we have a review date for 04/17.

Apologies again

 

Ralph_R
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Re: Area 31 Slow Speeds - Anyone else in this area

Hi spiesofwarsaw,

Peak demand on your cable looks okay, so doesn't look like this is the cause of your slower speeds, how are you connecting wired or wireless?

A wired test direct to your PC at peak and off peak times would be helpful.

Rgds

Ralph_R
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mundstick
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Re: Area 31 Slow Speeds - Anyone else in this area

Thanks for confirming Ralph_R

Will customers affected be contacted and updated?

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