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cgr
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Message 1 of 10 (162 Views)

Area 31 Intermittent download speed 0.13 to 30mbps

[ Edited ]

Area 31 Intermittent download from 0.13 to 30mbps

For a week now i've suffered intermittent internet speeds.  Anything from 0.13mbps to 30mbps.

Getting very frustrating as there seems to be no pattern or reason to why it drops suddenly to very slow.

 

Hardware test/reboot reveals no issues.

 

 

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cgr
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Message 2 of 10 (149 Views)

Re: Area 31 Intermittent download speed 0.13 to 30mbps

7:21 pm dropped to 10mbps
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Message 3 of 10 (105 Views)

Re: Area 31 Intermittent download speed 0.13 to 30mbps

I am a new VM BB customer, signed up to the 200mbps package.  Very rarely to I get anything above 40mbps, and during "peak" times this can drop down to approx. 20mbps.
As a result, I cannot stream content as intended and I understand this is a result of "high local utilization" (NN15 area).
I was initially told that this would be resolved via local area upgrade works by mid-April - I called to check the status of this repair and unfortunately have been told this won't be until September now! It's really terrible service.

I cannot use what I am paying for and there doesn't appear to be a happy end in sight.

Over to you Virgin Tech Team....and perhaps try to do this quickly unlike your current BB speeds... 

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Message 4 of 10 (73 Views)

Re: Area 31 Intermittent download speed 0.13 to 30mbps

Hi cgr, 

 

Welcome to the forums, I am sorry to see that you have been having trouble with your speeds.

 

I have taken a look and things look ok from what I can see here, but I am having a little bit of trouble locating the details of your power levels. 

 

If you could pop them up for me that would help us to see if there is anything else underlying:

 

192.168.0.1 in the browser, log in  Username is admin and the password will be changeme, unless you have changed it.

Go to Advanced settings.

Go to Network Status, copy the results back here.

 

Speak to you soon. 

 

Emma

 


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cgr
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Message 5 of 10 (70 Views)

Re: Area 31 Intermittent download speed 0.13 to 30mbps

Modem Initialisation
Stage Status
Downstream Acquisition Locked
Primary Frequency 475000000 Hz
DHCP Complete
TFTP Complete
Time Of Day 16:52:06
Security Enabled
Counters T1,T2,T3,T4,Sync,Resets 0, 0, 2, 0, 0, 0
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cgr
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Message 6 of 10 (68 Views)

Re: Area 31 Intermittent download speed 0.13 to 30mbps


Downstream Channels
Lock Status Channel ID Frequency Modulation Rx Power SNR Pre RS Errors Post RS Errors
Locked 9 475000000 Hz QAM256 13.2 dBmV 41.2 dB 222491 113
Locked 10 483000000 Hz QAM256 13.6 dBmV 41.2 dB 221970 224
Locked 11 491000000 Hz QAM256 14.1 dBmV 41.3 dB 220671 156
Locked 12 499000000 Hz QAM256 14.1 dBmV 41.4 dB 221131 430
Locked 13 507000000 Hz QAM256 13.9 dBmV 41.4 dB 225852 83
Locked 14 515000000 Hz QAM256 13.7 dBmV 41.1 dB 227296 48
Locked 15 523000000 Hz QAM256 13.7 dBmV 41.1 dB 228167 61
Locked 16 531000000 Hz QAM256 13.3 dBmV 40.5 dB 232246 42
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cgr
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Message 7 of 10 (67 Views)

Re: Area 31 Intermittent download speed 0.13 to 30mbps


Upstream Channels
Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked 35 27400000 Hz ATDMA 38.0 dBmV 16QAM 6400000 20480 Kbits/sec
Locked 33 45800000 Hz ATDMA 37.3 dBmV 16QAM 6400000 20480 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec
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cgr
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Message 8 of 10 (66 Views)

Re: Area 31 Intermittent download speed 0.13 to 30mbps

Hi Emma

Thanks for looking, hope this helps detect issue
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Message 9 of 10 (64 Views)

Re: Area 31 Intermittent download speed 0.13 to 30mbps

[ Edited ]

Hi cgr, 

 

Thank you for getting back to me so quickly. 

 

I have taken a look at the stats you have popped up and it seems your downstream power levels are too high. 

 

I would like to get an engineer out to get this corrected for you. 

 

I will pop you a PM to get this arranged. keep an eye out for the Purple Envelope, top right hand corner. 

 

Speak to you soon. 

 

Emma

 

*edit spelling


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cgr
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Message 10 of 10 (51 Views)

Re: Area 31 Intermittent download speed 0.13 to 30mbps

Thanks, replied
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