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Registered: ‎27-05-2014
Message 1 of 7 (94 Views)

Area 31. Day 2...no Internet!

Hi,

Any idea on a real ETA for fixing things?
Had a shifting ETA since yesterday! Smiley Sad

Thanks
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Message 2 of 7 (67 Views)

Re: Area 31. Day 2...no Internet!

Oh... Looks fix estimate is now tomorrow!
3 days without service! Awesome!
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Message 3 of 7 (55 Views)

Re: Area 31. Day 2...no Internet!

Hmm another day of shifting ETAs... And still no fix!
Can we go for day 4l
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Message 4 of 7 (50 Views)

Re: Area 31. Day 3...no Internet!

Nobody in the call center has a clue why it has gone or when it will be back!

Interestingly: Reboot the router and I get exactly 20 minutes of Internet before it dies and have to reboot it!

Seem that lots of people having this issue here Smiley Happy

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Superfast
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Registered: ‎22-02-2017
Message 5 of 7 (46 Views)

Re: Area 31. Day 3...no Internet!

Have you checked your Hub logs to see if they give any clues? No need to log in just click on Router Status in top right hand corner.

The VM forum team will usually take about a week to get to your post and look into you problem, but if you keep bumping the thread it may take longer. Unfortunately this is primarily a community self help forum so does not get quick responses from Virgin Media staff unless you are lucky.

Make sure you phone and ask for compensation for the days without service. Virgin work on the principle of if you don't ask you don't get.
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Message 6 of 7 (44 Views)

Re: Area 31. Day 3...no Internet!

We have most of Ipswich out!
Many people have tried to get more info out of VM... Nothing, just missed deadlines.

Nothing in the hub logs ;(
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On our wavelength
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Registered: ‎22-02-2017
Message 7 of 7 (37 Views)

Re: Area 31. Day 2...no Internet!

Been happening in AREA30 for over a year. Buy this Vivid gamer package as that does not suffer from over subscribed users "more lies!" Last fix date was May 17th 2017. Now 19th and my net is dial-up poor. It only seems to get better the more people turn off their devices. But by then I have given up.

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