To make things worse there is massive latency where pages get stuck for seconds before they decide to finish loading.
Im wired directly to the router via gigabit connection on a fresh install of Windows 10 to remove that as being my problem.
I did speak with CS and after messing around for 30 mins they admitted there was a fault in the area and they said it will take until the end of the month to fix. Im like well thats helpful!, or simply a fob me off comment so I would end the call and accept there working on it.
Im all for it being a little slower at peak times but getting 1% of what I should be getting is an embarrassment for what should be the faster broadband in the UK.
Signed up exclusively to find out what is happening in Mansfield with speed recently and found this thread.
I can confirm we're receiving the same thing. We moved here 6 months ago, had perfect 200mb speed for 3 months, and during 2017 we've had 1-2mb fixed speed limits on our download. Upload however, is still 10mb+
It only happens in the evening, but it happens consistently every night without fail. Occasionally, but only occasionally, will we get 10mb or so after 9-10pm, but it's intermittent and still nowhere near the 200mb we're paying for.
It's also nothing to do with the speed throttling limits - this happens whether we've been out for the day or not, it doesn't matter how much we've used the internet.
I've been a Virgin customer for 15 years, and this is the worst it's been.
This is an absolute nightmare. I can't even escape VM because Openreach's database is screwed up and shows me as the only house in the street than can't get fibre with them. To make matters worse, the standard broadband download speed is showing a 0mb (yes, 0mb) but they do promise an upload speed of 1mb...
It's impossible to know what to do. Every broadband option I can access is utter crap and there is literally no way of changing it.