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Cathal35
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Area 26 terrible speed

FAO Any Virgin Engineer;

I have been having major issues with my broadband speed. I am paying for the Vivid 200MBS service, but I would be lucky to get near 2MBS! You can see from the attached .csv file that I have been running speedtest regularly over the last period and the results are very disappointing, these results contain both wired and wireless speeds, although there is no obvious difference as they are both ridiculously slow!

 

There are times when I receive what I am paying for, but only for a short period of time. The upload speeds are consistently sitting around 11-12MBS. I have rebooted/reset the router so the issue is not at my side. There has to be an issue with the Virgin service in my area that is causing this;

 

Account number

removed

Area reference

26

 

 

I have tried to use the check service option on the web-site but this page never works, all I get is a message saying “Oops, something has gone wrong” Of course it has, the service is deplorable!!

 

I also tried calling 150 from my virgin mobile and after navigating through the push button exercise I was told all engineers were busy and it could take 5 minutes to be seen…15 minutes later I was still holding!!!

As the results attached so I am only averaging 100th of the speed I am paying for, either get this fixed or give me back 98% of the money I am paying for this broadband.

 

As I have tried contacting you by various different methods and none successful I have had to resort to email, although with the broadband speed I am getting this may take 2 years to get to you!! I want to hear back from you or I will be forced to raise this with the Telecoms Obudsman. I am seriously considering cancelling my entire Virgin package as this level of service s beyond a joke.

IP_ADDRESS TEST_DATE TIME_ZONE DOWNLOAD_MEGABITS UPLOAD_MEGABITS LATENCY_MS SERVER_NAME DISTANCE_MILES
81.101.177.110 12/06/2016 00:08 GMT 2.49 8.19 22 Glasgow 100
81.101.177.110 12/07/2016 17:12 GMT 2.33 12.14 22 Glasgow 100
81.101.177.110 12/07/2016 17:16 GMT 4.97 12.33 22 Maidstone 350
81.101.177.110 12/07/2016 17:18 GMT 6.01 12.23 22 Glasgow 100
81.101.177.110 12/07/2016 17:20 GMT 3.76 12.3 23 Glasgow 100
81.101.177.110 12/07/2016 17:22 GMT 2.94 12.1 23 Maidstone 350
81.101.177.110 12/07/2016 17:42 GMT 5.83 12.13 20 Maidstone 350
81.101.177.110 12/07/2016 17:43 GMT 129.92 12.27 19 Glasgow 100
81.101.177.110 12/07/2016 17:45 GMT 8.17 12.2 19 Bristol 250
81.101.177.110 12/07/2016 17:47 GMT 3.26 11.64 19 Edinburgh 150
81.101.177.110 12/07/2016 17:48 GMT 6.09 12.15 15 Manchester 150
81.101.177.110 12/07/2016 17:50 GMT 3.68 5.7 19 Glasgow 100
81.101.177.110 12/07/2016 17:52 GMT 6.1 11.87 20 Glasgow 100
81.101.177.110 12/07/2016 17:53 GMT 20.1 12.46 19 Glasgow 100
81.101.177.110 12/07/2016 18:14 GMT 3.72 4.33 19 Glasgow 100
81.101.177.110 12/08/2016 18:18 GMT 68.15 7.48 24 Glasgow 100
81.101.177.110 12/08/2016 19:15 GMT 74.15 12.3 19 Glasgow 100
81.101.177.110 12/08/2016 19:19 GMT 35.82 12.25 19 Glasgow 100
81.101.177.110 12/08/2016 19:20 GMT 2.98 12.15 20 Glasgow 100
81.101.177.110 12/08/2016 19:22 GMT 3.18 12.14 20 Glasgow 100
81.101.177.110 12/08/2016 19:22 GMT 59.4 12.23 19 Glasgow 100
81.101.177.110 12/08/2016 19:23 GMT 141.92 12.38 19 Glasgow 100
81.101.177.110 12/08/2016 21:08 GMT 133.88 12.36 19 Glasgow 100
81.101.177.110 12/08/2016 23:08 GMT 1.69 11.33 19 Glasgow 100
81.101.177.110 12/08/2016 23:09 GMT 3.9 12.23 22 Maidstone 350
81.101.177.110 12/10/2016 00:04 GMT 67.52 12.43 19 Glasgow 100
81.101.177.110 12/10/2016 00:04 GMT 97.53 12.2 20 Glasgow 100
81.101.177.110 12/11/2016 18:29 GMT 13.45 12.22 19 Glasgow 100
81.101.177.110 12/13/2016 12:27 AM GMT 0.37 5.19 22 Glasgow 100
81.101.177.110 12/13/2016 12:28 AM GMT 0.4 10.66 49 Glasgow 100
81.101.177.110 12/13/2016 12:30 AM GMT 0.39 10.74 36 Glasgow 100
81.101.177.110 12/13/2016 12:30 AM GMT 0.32 10.72 55 Glasgow 100
81.101.177.110 12/13/2016 7:15 AM GMT 0.31 2.63 24 Glasgow 100
81.101.177.110 12/13/2016 7:28 PM GMT 0.36 10.42 26 Glasgow 100
81.101.177.110 12/13/2016 7:28 PM GMT 41.05 10.8 41 Glasgow 100
81.101.177.110 12/13/2016 7:29 PM GMT 0.72 10.7 41 Glasgow 100
81.101.177.110 12/13/2016 10:58 PM GMT 116.58 11.45 26 Glasgow 100
81.101.177.110 12/13/2016 10:58 PM GMT 150.52 11.14 35 Glasgow 100
81.101.177.110 12/13/2016 10:59 PM GMT 145.7 11.13 34 Glasgow 100
81.101.177.110 12/14/2016 12:02 AM GMT 157.37 11.43 27 Glasgow 100
81.101.177.110 12/14/2016 7:43 AM GMT 0.62 10.76 24 Glasgow 100
81.101.177.110 12/14/2016 7:43 AM GMT 3.28 11.27 25 Glasgow 100
81.101.177.110 12/14/2016 5:49 PM GMT 0.42 11.41 23 Glasgow 100
81.101.177.110 12/14/2016 5:51 PM GMT 0.64 10.96 25 Glasgow 100
81.101.177.110 12/14/2016 5:52 PM GMT 0.33 11.25 29 Glasgow 100
81.101.177.110 12/14/2016 5:57 PM GMT 1.55 11.46 26 Glasgow 100
81.101.177.110 12/14/2016 5:57 PM GMT 6.61 11.26 38 Glasgow 100
81.101.177.110 12/14/2016 6:02 PM GMT 1.9 10.96 26 Glasgow 100
81.101.177.110 12/14/2016 6:04 PM GMT 0.48 10.6 30 Glasgow 100
81.101.177.110 12/14/2016 6:18 PM GMT 0.66 11.2 26 Glasgow 100
81.101.177.110 12/14/2016 6:54 PM GMT 2.7 11.41 26 Glasgow 100
81.101.177.110 12/14/2016 6:55 PM GMT 1.77 11.05 40 Glasgow 100
81.101.177.110 12/14/2016 6:56 PM GMT 0.89 10.25 43 Glasgow 100
81.101.177.110 12/14/2016 7:01 PM GMT 4.37 9.14 45 Glasgow 100
81.101.177.110 12/14/2016 7:05 PM GMT 2.33 12.27 19 Glasgow 100

 

 

 

— C.P. Cunningham

 

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