Welcome to the high utilisation club, a member of the forum team will apologise in 7 days or so and supply you with a fault code you cannot look up and a review date that means nothing as its not a repair date.
In the meantime feel free to troll the forums on your superfast broadband as its about the only page that loads in peek time and call India on 150 with the fault code the forum team provide to get a MASSIVE £3 diminished service refund for the month.
If you are not willing to put up with the lies and quite possibly YEARS of rubbish internet there are other providers available (once you start having issues you forever will!!!)
Sorry to hear that you're experiencing slow speeds. I'm sorry to confirm that there is a fault in your area under ref: F004963394 which is due for review on the 12th April. This fault is responsible for reducing speeds, especially during peak time hours and to resolve this we will need to perform network upgrades.
I know this isn't the best of news so please accept my sincere apologies.
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