Until about a month ago my 100 speed was really good (often around 102) . Dropped out completely for a few hours at that time. Checked all connections. Phoned help line.Engineer working on it. Since then very varaible. Using ookla I am getting speeds often less than 50, sometimes down to 25. Ping as low as 40 (was 8).. Upload around 5.8 (was 6.3). Have reset hub 3 several times. Ethernet cable at rear is green light.. Status in my area is showing no problems. Possible fixes please.
Sorry to hear you're having trouble with your connection.
I've run a diagnostic on your equipment and I can see a few errors that need to be checked out. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to take a look.
Tech fan? Have you read our Digital life blog yet? Check it out