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Kicks88
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Message 11 of 83
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Re: Area 26 - Belfast / Lisburn - Slow Internet

Tracing route to BBC.co.uk [212.58.244.22]
over a maximum of 30 hops:

1 5 ms 1 ms 5 ms 192.168.0.1
2 16 ms 16 ms 14 ms cpc11-glen4-2-0-gw.2-1.cable.virginm.net [82.18.164.1]
3 16 ms 11 ms 11 ms belf-core-2b-xe-1101-0.network.virginmedia.net [213.105.204.221]
4 * * * Request timed out.
5 * 27 ms 46 ms telw-ic-2-ae5-0.network.virginmedia.net [62.253.174.81]
6 30 ms 29 ms 24 ms 212.58.229.113
7 * * * Request timed out.
8 * * * Request timed out.
9 26 ms 26 ms 22 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
10 30 ms 29 ms 32 ms 132.185.255.148
11 30 ms 22 ms 26 ms 212.58.244.22

Trace complete.

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Superuser
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Message 12 of 83
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Re: Area 26 - Belfast / Lisburn - Slow Internet

Kay Im going to pass this up to staff

@Kicks88 yours looks to be a different issue to the other two- your first hop latency is fine.

Can you start your own thread and post your power levels, Ill get a look at them..

 


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A-TNR
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Message 13 of 83
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Re: Area 26 - Belfast / Lisburn - Slow Internet

Hi @Kippies - Thanks again for your assistance on this. Hopefully you / VM find the cause and solution soon Smiley Happy 

Just a note -  Whilst @Kicks88 tracert may make look like a different problem, it may in fact be the same. I'm finding tracert latency times are all over the show at the minute. Some appear normal whilst others are up in 100+ms. Might just be chance that Kicks88 looked normal.

I know it is probably not the case but it really is as though my download speed has been throttled to only 20mb 24/7. Can this be checked?

Thanks again.

 

 

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Superuser
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Message 14 of 83
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Re: Area 26 - Belfast / Lisburn - Slow Internet

Sorry about the delay in reply,  Ive been told its over to the right people for investigation..

Yeah Id thought about latency varying  rather than being constantly high so I pushed Kicks stuff across as well.

Bluntly I dont hold out much hope of anything (meaning an update not a fix) until Wednesday or so, obviously with the Easter break, but as soon as I get anything Ill share it. Until we know whats actually happening, a fix is a way off so  lets not get too excited. Its NOT something that was raising flags with VM's networks team up until we raised it, so its likely a fault off the core network (which fits with the tracerts)

 

 

 


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bobajob84
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Message 15 of 83
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Re: Area 26 - Belfast / Lisburn - Slow Internet

I'm still stuck with 4-6mbit from this monday, engineer booked for wednesday as there's problems with the SNR even tho 3 engineers tested it already.

 

Tracing route to bbc.co.uk [212.58.244.22]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * 241 ms 92 ms cpc1-glen4-2-0-gw.2-1.cable.virginm.net [81.103.140.1]
3 7 ms 14 ms 9 ms belf-core-2b-xe-1101-0.network.virginmedia.net [213.105.204.221]
4 * * * Request timed out.
5 24 ms 23 ms 24 ms telw-ic-2-ae5-0.network.virginmedia.net [62.253.174.81]
6 21 ms 22 ms 23 ms 212.58.229.113
7 * * * Request timed out.
8 * * * Request timed out.
9 23 ms 24 ms 22 ms ae0.er02.telhc.bbc.co.uk [132.185.254.105]
10 44 ms 43 ms 43 ms 132.185.255.148
11 23 ms 23 ms 28 ms 212.58.244.22

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Kicks88
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Message 16 of 83
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Re: Area 26 - Belfast / Lisburn - Slow Internet

Well you must be lucky as I was told I wasn't allowed an engineer out as they couldn't see any issues in the line what so ever, so I'm what, meant to pay a ridiculous amount of money for pretty much a dial up connection?

I have been offered zero help and zero credit but I have been spoken to like I'm a complete idiot and can't tell the difference between a wireless connection and a wired one even after repeatedly telling them the same thing over and over. Getting beyond a joke now, having to pause a youtube video for a min or so just to load it? :/
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bobajob84
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Message 17 of 83
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Re: Area 26 - Belfast / Lisburn - Slow Internet

After this wednesday if it's not fixed i'm moving to BT, I would much rather stay with Virgin tho

Even if they offer me credit i can't accept it, my son struggles to watch youtube right now and if anyone else is on youtube/netflix/twitch then he's got no chance
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Kicks88
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Message 18 of 83
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Re: Area 26 - Belfast / Lisburn - Slow Internet

Which part of Belfast are you from @bobajob84 as your issue sounds pretty much identical to mine
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bobajob84
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Message 19 of 83
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Re: Area 26 - Belfast / Lisburn - Slow Internet

Newtownabbey, problems started on monday night.

I just changed to the 300mbit line and the problems started, this is the 3rd time since june i've upgraded and got massive speed drops so i thought it was that again but now i'm hearing it's everyone in the newtownabbey area according to the engineers

Speedtests today are around 4.5mbit down and 20mbit up, i dropped down to the 200mbit line on friday after the engineer called out and no change

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Kicks88
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Message 20 of 83
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Re: Area 26 - Belfast / Lisburn - Slow Internet

Same, it all went downhill when I switched from the 200Mbps to the gamer 200mbps with the 20mb upload and it's just went to crap from there, even though we have complained over and over I still have yet to receive any form of credit or even acknowledgement that there is infact an issue in the area..

It's 9pm and the speedtest I'm getting is 5.54mbps down and 20mbps up which is consistent throughout the day
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