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A-TNR
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Area 26 - Belfast / Lisburn - Slow Internet

Hi,

Could someone from VM please clarify what exactly is going on with your Broadband network?

Having been with VM for years I have found the service more or less rock solid, however these past few days / week I am finding it difficult to get past 20mb on a service that is usually stable at 220+ mb. 

Your service status shows no issues however I can't help but think that this is a network fault. 

Thanks

 

 

 

 

 

 

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Superuser
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Message 2 of 85
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Re: Area 26 - Belfast / Lisburn - Slow Internet

Im in Belfast (east) and no issues ATM...

So we can help us to help you, can you

Go to your Superhub Log in screen

Do NOT log in.

Little button top right.....


Can you post Upstream, Downstream and Network logs.



Screen caps are nice, C&P will do- Don't stress about formatting if you C&P. Someone will get a look and see if there's anything obvious amiss.


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A-TNR
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Re: Area 26 - Belfast / Lisburn - Slow Internet

Hi,

Thanks for the reply. I was thinking it may be an issue with my router but everything seems fine.

 

SNR / Power Levels etc.all appear completely fine.

 

Both wired and wireless connections return the same results - nothing more than about 20mb.

IMG_0007.PNG2fIMG_0008.PNGIMG_0009.PNG

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Superuser
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Re: Area 26 - Belfast / Lisburn - Slow Internet

As you say, power levels look fine. See people from this part of the world are just naturally smarter...Smiley Happy

Ill ask staff to get a look at your line as it does sound like a fault with that rather than the main network

In the meantime chuck a BQM on so we can see whats happening WAN side

 HERE

 Run it for say 24 hrs, and post the result.

  Can you post a tracert to bbc.co.uk as well, we can see if theres anything horrible happening on the first few hops...

 

 

 

 


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A-TNR
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Re: Area 26 - Belfast / Lisburn - Slow Internet

Ha Yep, good aul NI people for you Smiley LOL

I've checked and tried everything I possibly can but I'm no further on in figuring out what could be up with my connection. 

BQM, SpeedTest and Tracert all below - aside from the ridiculous speed it all seems fine.

 

 

My Broadband Ping - VM200

 TracVirgin.png
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Kicks88
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Re: Area 26 - Belfast / Lisburn - Slow Internet

I am also just outside of Belfast and having the exact same issues, I have been on the phone as well as chat over the past few months and I can barely get past a 6mbs down which for the £50 I am paying for a month is an absolute disgrace and they have been completely unhelpful but very willing to take money from me each month.

I had been complaining about poor speeds when I was living in a different home a few months ago and now that I am in a new home (only 5 mins away from my old place) I am STILL having the same issues even after the engineer came and installed the box himself and checked for faults.

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bobajob84
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Re: Area 26 - Belfast / Lisburn - Slow Internet

I'm area 26 belfast and i've been getting 4-7mbit on my 300mbit line for a few days now

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Superuser
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Re: Area 26 - Belfast / Lisburn - Slow Internet

@Kicks88

can you post a tracert to BBC.co.uk as well..

@A-TNR

Your first hop latency is horrible looks like it could be a problem with either your line or the lisburn CMTS

When I  get Kicks88's tracert, ill push this across to staff for some more in depth diagnostics.

 


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Superuser
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Re: Area 26 - Belfast / Lisburn - Slow Internet

@bobajob84

Can you post the same tracert please?

 


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bobajob84
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Re: Area 26 - Belfast / Lisburn - Slow Internet

Tracing route to bbc.co.uk [212.58.244.23]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 68 ms 89 ms 332 ms cpc1-glen4-2-0-gw.2-1.cable.virginm.net [81.103.140.1]
3 13 ms 30 ms * belf-core-2a-xe-1101-0.network.virginmedia.net [213.105.204.217]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 27 ms 27 ms 27 ms telw-ic-2-ae5-0.network.virginmedia.net [62.253.174.81]
8 40 ms 27 ms 26 ms 212.58.229.113
9 * * * Request timed out.
10 * * * Request timed out.
11 23 ms 23 ms 33 ms ae0.er02.telhc.bbc.co.uk [132.185.254.105]
12 28 ms 36 ms 34 ms 132.185.255.148
13 24 ms 26 ms * 212.58.244.23
14 26 ms 26 ms 24 ms 212.58.244.23

Trace complete.

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