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Registered: ‎05-04-2015
Message 11 of 16 (104 Views)

Re: Area 26 300mbit problems AGAIN

Tried to cancel my services and was told i was in contract from march after i explained i downgraded to my original package she agreed that i was right but i was in contract from december so i had to explain again that i upgraded to 300mbit had problems and downgraded again within 14 days and she checked my notes and said yes that's correct but i'm in contract from march and i said wait in minute you just agreed i was right and she said her boss looked at it and i'm wrong and i'm still under contract.

Now another person told me on the fone a few days ago i wasn't under contract so obviously someone is trying to rip me off.

So i'm gonna cancel my direct debit this is a joke

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On our wavelength
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Registered: ‎05-04-2015
Message 12 of 16 (91 Views)

Re: Area 26 300mbit problems AGAIN

Ill update my own thread with this aswell.

Engineer out today, He explained the UBR is over utilized because they have added more areas around us (mullusk, brambles) so they need to upgrade the CMTS, They said they have been told it should be fixed by the 2nd week in May

Tuning in
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Registered: ‎10-10-2011
Message 13 of 16 (84 Views)

Re: Area 26 300mbit problems AGAIN

The date they have given you is more then likely an estimated date and it wont be done by then. 

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Registered: ‎05-04-2015
Message 14 of 16 (54 Views)

Re: Area 26 300mbit problems AGAIN

I have now cancelled my services and move to BT, good luck to everyone in area 26.

Can a mod delete/close this thread.

On our wavelength
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Registered: ‎05-04-2015
Message 15 of 16 (31 Views)

Re: Area 26 300mbit problems AGAIN

I'll update this for other's in Area 26.

I have cancelled my service's which goes off on the 5th May and ordered BT but Virgin contacted me today saying the problem's should be fixed in the 2nd week in may so they offered to give me the whole of May for free to see if the problems are fixed and if there not by the end of may i can cancel again

Problem sorter
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Registered: ‎30-05-2013
Message 16 of 16 (20 Views)

Re: Area 26 300mbit problems AGAIN

Thanks for the explanation, Also in area 26 I got the same estimate for second week in May. When I asked why no fault ticket info in my area status in myvirginmedia, they said it didn't warrant a fault ticket as it was the just the box in my area that was at fault. Smiley Indifferent

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