Menu
Reply
On our wavelength
  • 90
  • 1
  • 8
Registered: ‎05-04-2015
Message 1 of 16 (437 Views)

Area 26 300mbit problems AGAIN

This is the 3rd time i've upgraded to 300mibit since it was released in my area last june and i'm stupid for thinking things would change.

16 Speedtests done today

6 under 20mbit

8 under under 50mbit

2 actually got 210mbit

The speed has been like this for 2 days now, last speedtest i done was at 3am and similar results

Reply
0 Kudos
Forum Team
  • 8.61K
  • 264
  • 900
Registered: ‎05-12-2011
Message 2 of 16 (400 Views)

Re: Area 26 300mbit problems AGAIN

Hello bobajob84

I am sorry you are having problems with speed, the area does have a few peaks in the evening but overall it is not too bad and makes me wonder if something else is going on. The hub and line levels nicely in within specification. I notice that you are in modem only mode, are you using your own router, it may be worth trying a wired device directly in the hub to see how that goes (may require a hub reboot after connecting to obtain an IP).

What speed test site are you using by the way, if you are not using it already we would recommend www.speedtest.net leaving the default server as this will normally remain on our network.

Thank you

Nicola

Virgin Media Forum Team
Reply
0 Kudos
On our wavelength
  • 90
  • 1
  • 8
Registered: ‎05-04-2015
Message 3 of 16 (384 Views)

Re: Area 26 300mbit problems AGAIN

Could you check the notes on the account? you will see i've been through this twice before regarding the 300mbit line, i've had everything replaced including the cables coming into the house, tried with and without my own router.

The time's before as soon as i got the 300mbit line my speed dropped lower than the 200mbit line, the last few nights i struggle to watch a youtube video without it buffering and same with twitch.

The best speed i've seen is 15mbit faster than what i got on the 200mbit line and that was at 2am, during the day/night i have no chance of getting near 100mbit nevermind 300mbit.

The last 2 times i was told there was a problem in the core network in england that was causing problems here but most people dont know whats going on.

Reply
0 Kudos
On our wavelength
  • 90
  • 1
  • 8
Registered: ‎05-04-2015
Message 4 of 16 (346 Views)

Re: Area 26 300mbit problems AGAIN

Here's my 300mbit line again today and when i had 200mbit i would usually be 150+mbit with maxing out at 220mbit

 

Douglas - Manx 80mbit - Sure 20mbit

Carlisle - 57mbit

Preston - Boundless 27mbit - BT 54mbit

Manchester - TNP 79mbit - Broadband 4 rural 19mbit

Leeds - AQL 50mbit

York - Bytemark 161mbit

 

Virgin - Glasgow 63mbit - Edinburgh 19mbit - Manchester 120mbit - Bristol 70mbit - Leicester 110mbit

Reply
0 Kudos
On our wavelength
  • 90
  • 1
  • 8
Registered: ‎05-04-2015
Message 5 of 16 (327 Views)

Re: Area 26 300mbit problems AGAIN

All uploads hitting 20mbit but check these download speeds at 1:33am

Douglas - Manx 6mbit - Sure 5mbit

Carlisle - 7mbit

Preston - Boundless 5mbit - BT 7mbit

Manchester - TNP 6mbit - Broadband 4 rural 7mbit

Leeds - AQL 6mbit

York - Bytemark 4mbit

Virgin - Glasgow 7mbit - Edinburgh 6mbit - Manchester 8mbit - Bristol 7mbit - Leicester 7mbit

Reply
0 Kudos
On our wavelength
  • 90
  • 1
  • 8
Registered: ‎05-04-2015
Message 6 of 16 (293 Views)

Re: Area 26 300mbit problems AGAIN

 

1       299000000       -0.5      38.6     256 qam     45
2323000000-0.738.9256 qam48
3315000000-0.738.6256 qam47
4307000000-0.738.9256 qam46
5291000000-0.438.6256 qam44
6283000000038.9256 qam43
7275000000-0.438.9256 qam42
8267000000038.9256 qam41
9259000000038.6256 qam40
10251000000038.9256 qam39
112430000000.238.6256 qam38
122350000000.538.9256 qam37
Reply
0 Kudos
On our wavelength
  • 90
  • 1
  • 8
Registered: ‎05-04-2015
Message 7 of 16 (275 Views)

Re: Area 26 300mbit problems AGAIN

Still sitting at 4-7mbit from tuesday on my 300mbit line, wonder if i should "downgrade" again to 200mbit line so i get my normal speed back.

Pings have also been bouncing around making gaming a nightmare.

Pinging bbc.co.uk [212.58.244.23] with 32 bytes of data:
Reply from 212.58.244.23: bytes=32 time=27ms TTL=54
Reply from 212.58.244.23: bytes=32 time=27ms TTL=54
Reply from 212.58.244.23: bytes=32 time=55ms TTL=54
Reply from 212.58.244.23: bytes=32 time=43ms TTL=54
Reply from 212.58.244.23: bytes=32 time=46ms TTL=54
Reply from 212.58.244.23: bytes=32 time=29ms TTL=54
Reply from 212.58.244.23: bytes=32 time=85ms TTL=54
Reply from 212.58.244.23: bytes=32 time=25ms TTL=54
Reply from 212.58.244.23: bytes=32 time=44ms TTL=54
Reply from 212.58.244.23: bytes=32 time=32ms TTL=54
Reply from 212.58.244.23: bytes=32 time=66ms TTL=54
Request timed out.
Reply from 212.58.244.23: bytes=32 time=90ms TTL=54
Reply from 212.58.244.23: bytes=32 time=31ms TTL=54
Reply from 212.58.244.23: bytes=32 time=45ms TTL=54
Reply from 212.58.244.23: bytes=32 time=26ms TTL=54
Reply from 212.58.244.23: bytes=32 time=23ms TTL=54
Reply from 212.58.244.23: bytes=32 time=102ms TTL=54
Reply from 212.58.244.23: bytes=32 time=35ms TTL=54
Reply from 212.58.244.23: bytes=32 time=47ms TTL=54
Reply from 212.58.244.23: bytes=32 time=23ms TTL=54
Reply from 212.58.244.23: bytes=32 time=26ms TTL=54
Reply from 212.58.244.23: bytes=32 time=85ms TTL=54
Reply from 212.58.244.23: bytes=32 time=26ms TTL=54
Reply from 212.58.244.23: bytes=32 time=25ms TTL=54
Reply from 212.58.244.23: bytes=32 time=44ms TTL=54
Request timed out.
Reply from 212.58.244.23: bytes=32 time=69ms TTL=54
Reply from 212.58.244.23: bytes=32 time=75ms TTL=54
Reply from 212.58.244.23: bytes=32 time=25ms TTL=54
Reply from 212.58.244.23: bytes=32 time=30ms TTL=54
Reply from 212.58.244.23: bytes=32 time=28ms TTL=54
Reply from 212.58.244.23: bytes=32 time=22ms TTL=54
Reply from 212.58.244.23: bytes=32 time=49ms TTL=54
Reply from 212.58.244.23: bytes=32 time=25ms TTL=54
Reply from 212.58.244.23: bytes=32 time=124ms TTL=54
Reply from 212.58.244.23: bytes=32 time=25ms TTL=54
Reply from 212.58.244.23: bytes=32 time=63ms TTL=54
Reply from 212.58.244.23: bytes=32 time=31ms TTL=54
Reply from 212.58.244.23: bytes=32 time=72ms TTL=54
Reply from 212.58.244.23: bytes=32 time=30ms TTL=54
Reply from 212.58.244.23: bytes=32 time=98ms TTL=54
Reply from 212.58.244.23: bytes=32 time=25ms TTL=54
Reply from 212.58.244.23: bytes=32 time=30ms TTL=54
Reply from 212.58.244.23: bytes=32 time=26ms TTL=54

Reply
0 Kudos
On our wavelength
  • 90
  • 1
  • 8
Registered: ‎05-04-2015
Message 8 of 16 (246 Views)

Re: Area 26 300mbit problems AGAIN

Engineer out today and can't do anything as it's area wide slow speed's but after speaking on the phone again they said they don't know why the engineer has said that as speeds in my area are fine, no faults and no problem's and my speed only has problems when i upgraded to 300mbit.

So i have downgraded to Vivid 200 Gamer with 5mbit download and now they want to send another engineer out as there's a problem with my SNR even tho the last 3 engineer's have said there is no problem so either all the engineer's are stupid and refuse todo any real work or the many many people have i've dealt with over the phone and forum staff really don't know what there doing.

So upgraded 3 times in 1 year to the 300mbit and each time i suffer with slow speed right after i upgrade and i'm forced to downgrade but this time is the worse.

Help.

Reply
0 Kudos
On our wavelength
  • 90
  • 1
  • 8
Registered: ‎05-04-2015
Message 9 of 16 (232 Views)

Re: Area 26 300mbit problems AGAIN

[ Edited ]

Bump

149246602717493573592-mini

I got better results on DSL Reports speed test

13865712

And sadly back to Speedtest.net

6225451039

Reply
0 Kudos
Forum Team
  • 4.17K
  • 119
  • 351
Registered: ‎04-07-2016
Message 10 of 16 (209 Views)

Re: Area 26 300mbit problems AGAIN

I'm very sorry to hear about the connection fault experienced bobajob84,

 

I've responded to your post within a separate thread regarding this and I do believe a further engineer visit is necessary to investigate this further.

 

I can see that this has been arranged for you.

 

Let me know how this goes!

 

Nat_J


Who's who? Find out more about our community members. Good folk to know


Reply
0 Kudos