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paul464646
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Message 1 of 14
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Area 24, Stevenage VIVID 200 poor Speed

Up until mid-December 16 my connection speed was always ok (UL=200Mbs ~ DL=12Mbs)…… But from mid-December 16 very poor speed’s UL & DL, sometimes 60Mbs and only once 207Mbs in the past couple weeks.

What going on in Stevenage SG1 area??

Many thanks in advanced for your assistance.

Paul464646

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pete7049
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Message 2 of 14
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Re: Area 24, Stevenage VIVID 200 poor Speed

We've had problems in the Trotts Hill (Wisden Road, etc.) area for two years now. What part of town are you in? Do you get full speed at off peak times (Silly O'clock at night.), or is it slow all the time? Do you notice a drop in speed between 4PM and midnight?
Loads of questions. Smiley Happy
F003443743. December '14 - May '17.
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paul464646
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Message 3 of 14
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Re: Area 24, Stevenage VIVID 200 poor Speed

We live in the St Nicholas area, my connection is via Cat6 cable. Since mid-December 16, after a complete BB outage the connection speed has been poor.

I have rebooted the modem few times and this hasn't improved the speed, around 60Mbs!!

Modem Status below:-

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)275000000235000000243000000251000000259000000267000000283000000291000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID61234578
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)1.903.473.442.902.712.081.541.21
RxMER (dB)38.2638.2638.6138.2638.6138.6138.2638.26

Upstream   US-1 US-2 US-3 US-4

Channel Type2.0N/AN/A2.0
Channel ID50N/AN/A51
Frequency (Hz)39400000N/AN/A32600000
Ranging StatusSuccessOtherOtherSuccess
Modulation64QAMN/AN/A64QAM
Symbol Rate (Sym/sec)5120000N/AN/A5120000
Mini-Slot Size4N/AN/A4
Power Level (dBmV)45.00N/AN/A44.75
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts20015
T4 Timeouts0000

 

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pete7049
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Message 4 of 14
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Re: Area 24, Stevenage VIVID 200 poor Speed

Paul. Your levels are within tolerances on the download. Worth a reboot to tidy up the odd low one? Can you post your upstreams plz.

F003443743. December '14 - May '17.
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pete7049
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Re: Area 24, Stevenage VIVID 200 poor Speed

Oh, they'll ask you to set up BQM graphs and all sorts, and then you'll have to wait for two weeks, from your last post, to get a reply from the VM bods. Smiley Wink

F003443743. December '14 - May '17.
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pete7049
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Message 6 of 14
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Re: Area 24, Stevenage VIVID 200 poor Speed

Give my old Mum a wave, as you go past Southwark Close. Smiley Wink

F003443743. December '14 - May '17.
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Message 7 of 14
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Re: Area 24, Stevenage VIVID 200 poor Speed

Hi Paul464646,

 

Sorry to hear you've been getting poor speed. I've just checked your connection and can see no issues from here. Your power levels, SNR and area contention all look healthy even at peak times. I can see you're currently using modem mode, do you have another router connected? If so could you try a connection directly to the hub while in modem mode and see if your speed improves?


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paul464646
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Message 8 of 14
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Re: Area 24, Stevenage VIVID 200 poor connection

For some months now I have been noticing continual buffing when watching Iplayer and ITV hub or music radio stations and at times the web just seems to despair then come back. The whole Internet connection doesn't feel as solid as it did 12 months ago!?!

Network Setup:

Supper Hub2 in modem only mode, linked via CAT6 cable ASUS AC3200 router.

CAT6 cabling to all media devices @ 1Gbe speed.

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kevinburrow
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Message 9 of 14
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Re: Area 24, Stevenage VIVID 200 poor connection

Same here in W.G.C also area 24. It's a pain watching any streaming now, was fine a year ago. Have to watch yt on 360 or 480 (if lucky!).

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Joe92
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Message 10 of 14
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Re: Area 24, Stevenage VIVID 200 poor connection

While, of course, there can be other reasons, in the light of VM's current practices it's hugely valuable if everyone affected by speed issues go to https://www.thinkbroadband.com/broadband/monitoring/quality then register and set up a monitor. Leave the VM modem on for a few week days then check the BQM graphs - oversubscription issues can easily be spotted here e.g. regular increase in the evenings (did you see BBC Watchdog last week re VM? if not check it out on iPlayer!). Additionally, record some speedtest.net tests in the morning and at night, particularly around 7pm - 11pm.

If you are suffering from oversubscription then get straight on to customer retentions - no one else! - complain strongly, demand and get a proper bill reduction (not their £10 standard!) and mention that unless this is fixed quickly you will demand a Deadlock Letter and forward this as part of a full complaint to CISAS (VM's only ofcom-approved dispute regulator).

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