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crowlord
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Area 22 Sub 1Mbps speeds in evenings

Over the last week the evening performance has been sub abysmal. And my IP geolocates to Edinburgh! Is there something happening in Peterborough that shouldn't be. I am becoming rather frustrated. Support confirmed odd congestion and network provisioning last night.

http://www.speedtest.net/result/5889050035.png

It should be 100Mbps

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Forum Team
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Re: Area 22 Sub 1Mbps speeds in evenings

Hi crowford,

I am sorry about your current broadband issues and promise to do all I can to help.

My initial tests of your connection aren't revealing any Hub issues. Though the tool we use to analyse capacity at the CMTS wasn't pulling the data until yesterday ( I think my colleague Nic_C flagged that one) so I shall have to allow a further 6 days to pass so that I can look at the data for the week. 

This will allow me to correctly identify any capacity issues that may need escalating.

I do hope you don't mind waiting a little longer, but it's important that I diagnose your issue with all the pertinent data to hand.

In the meantime perhaps you could let me know:

  • What time of day your speeds are reduced
  • Whether this affects wireless devices or those connected via Ethernet
  • How many devices are impacted
  • Anything else that may help me understand what might be causing this.

Many thanks,

 

 


Jen
Forum Team



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crowlord
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Re: Area 22 Sub 1Mbps speeds in evenings

The issue seems to have largely resolved now. I think there was network maintenance that wasnt listed.

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Re: Area 22 Sub 1Mbps speeds in evenings

Ahh that's good to hear.

Obviously if you encounter any further issues please post an update and I'll be happy to check things out for you.

Otherwise I wish you a Happy New Year Smiley Happy


Jen
Forum Team



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