Thanks for taking the time to post back on the community.
My apologies that you are experiencing slow broadband speeds. I know how frustrating this can be.
I've run some checks on your broadband connection, the line and the hub have come back as fine which is good. However high peak time traffic in your area is causing the slow speeds you have been experiencing. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F003086088 and with a review date of 16th November.
One of my colleagues will be in touch shortly with more information in regards to this issue.
I'm also in Area 20 and I find it incredible that you can specify a review date of almost 4 months away to resolve a known problem!
I have worked for an ISP myself and I think it's becoming very clear reading through the posts on this forum that Virgin media have oversubscribed their services and have not undertaken the necessary upgrades at the Exchange to meet the demand. Furthermore I suspect that business customers are being given priority in your infrastructure over consumers in the hope that the majority would not notice the issue.
Please can you advise what steps I can take to make a complaint in regards to the above lead time as I think OFCOM would agree with me that the SLA for a know fault is much less than 4 months!