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pompeyrodney
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Area 20, no internet with 40% packet loss

I have had pathetic internet speed since December 29, 0.2Mb down, 3Mb upload. When I phone it in I get a recorded message saying my postcode has an issue and then cuts me off. What is going on, good mind to take my business elsewhere, somewhere with decent service that is.
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pompeyrodney
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Re: Area 20, no internet with 40% packet loss

Just checked the service status and it says no known issues!!! Phoned the problem in and was kept waiting for 9 mins before getting cut off, not happy. The recorded message indicates the issue is known about, but is of a complex nature and would take a long time to sort out!! Help ??
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Re: Area 20, no internet with 40% packet loss

Hi pompeyrodney,

 

Thanks for posting!

 

I've located your account and I can see there was network issue that has recently been closed down. I've run a diagnostic on your account and everything is looking great at the moment.

 

Are you still experiencing issues with your connection?

 

Speak soon Smiley Very Happy

 

Josh


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