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leema2100
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Area 20, extreme high latency at peak time.

Area 20, extreme high latency at peak time. I 've been paying £43/month just for the broadband service, yet the performance is very disappointing. If the problem persists, I have to move on to other service provider. Sorry.  

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trickyn73
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Re: Area 20, extreme high latency at peak time.

Exactly the same here.

Area 20. The last few weeks the broadband speeds are pretty dreadful.

I rarely get 50 meg and regularly get 2-4 meg.

Prices gone up, free speed upgrade and the service plummets like a stone.

I'll be off too, contract or no contract.

Can't see it being enforceable with dreadful speeds they are providing.

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doggydivemaster
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Re: Area 20, extreme high latency at peak time.

Same problem here. My broadband has been cutting out this evening. I had to restart the router 3 times.

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Re: Area 20, extreme high latency at peak time.

Hi leema2100,

 

Thanks for posting and a warm welcome to the community.

 

Sorry to read that you are experiencing high latency.

 

I've taken a look at your connection, the line and hub have come back as fine. There are no faults reported and the network segment is running stable.

 

Are you able to create a Broadband Quality Monitor please as this will check the performance/packet loss/latency of the connection?

 

Hope to hear from you soon

Sam

 

 


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