Slow speeds in the BR2 area since Feb 2015. Virgin don't have any record of this problem but there are loads of posts on the forums. I have been advised that if enough people complain at the same time then the fault will be at least recognised centrally.
At peek time with 50mb down to 600kb, moved up to 100 down to 7-8mb, moved up to 150 now a very unstable 36mb at peek times. Virgin complaints team say there is no record of this utilisation issue through normal channels.
There seems to be loads of people having the same isue, how many others are having this problem?
If enough of us complain at the same time they might acknowledge and attempt to fix.
I'm sorry for the issues you're currently suffering.
I've checked on F004252742 for you and it appears the initial review date has been set for 06/07/2016. We'll hopefully know more before that date as work gets scheduled, but that's what it's been set to for the time being.
Virgin have agreed to pay for a backup 12 month talktalk broadband connection for when the peek time service makes the internet unusable. This was agreed through the CEO complaints email and postal address.
I have not been given a date for the fault to be fixed.
Yes, click my name and check out my recent profile / posts. I have a couple of threads that I give information by way of moaning and a fresh productive post on the VM excuse that it is a planning permission thing stopping them upgrading. I would welcome replies on the latter with any links in your part of area 20 for planning permission with the local council.