The date given to you is a review date, NOT a fix date.
Just keep that in mind.
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I'm new to Virgin (a few days) and I'm in area 20 (BR3 postcode).
Do you know if that would mean all of area 20?
I signed up for 100Mbps but have had two good days (90/6) and now one bad day (40/0.2).
Needless to say I'm not going to sign the contract they've sent me, especially if I can expect more of the same. (I did start my own thread but no responses.)
Areas are quite big and sometimes include completely different parts of the country, so you may have a fault but probably not the same one.
As a new customer you can cancel within 14 days. If you are getting good speeds during the day put poor in the evening and most of the weekend, then it's likely to be a utilisation (over-subscription) problem, and it would be well worth cancelling and looking in to BT/Sky or any other fibre providers available to you.
The 0.2 upload speed is unusual however, and would impact your download speeds. It may be that there is a genuine problem with your upstream which can easily be resolved. If you can post your connection stats, that would help to identify any problems. Go to http://192.168.100.1 don't log in, just click Router Status and copy/paste the Upstream and Downstream stats.