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Nicky100
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Area 20 Broadband repairs until 4 feb 2017

Broadband vivid 200  speed - now running at 200kbps!!

Just been told by tech support that due to repairs we will not get the broadband speed we have paid for until next year Feb 4th 2017.

Can you verify this and also tell me how I get a refund for the lack of service?

Area 20

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Glenn2
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Re: Area 20 Broadband repairs until 4 feb 2017

I'm new to Virgin (a few days) and I'm in area 20 (BR3 postcode).

Do you know if that would mean all of area 20?

I signed up for 100Mbps but have had two good days (90/6) and now one bad day (40/0.2).

Needless to say I'm not going to sign the contract they've sent me, especially if I can expect more of the same.  (I did start my own thread but no responses.)

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Superuser
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Re: Area 20 Broadband repairs until 4 feb 2017

The date given to you is a review date, NOT a fix date.

Just keep that in mind.
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Nicky100
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Message 4 of 8
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Re: Area 20 Broadband repairs until 4 feb 2017

No idea sorry - all I know is broadband is slow all the time and not just peak.

If Virgin can not provide the service that should refund me for the broadband and should have informed me!!

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cje85
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Message 5 of 8
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Re: Area 20 Broadband repairs until 4 feb 2017


Glenn2 wrote:

I'm new to Virgin (a few days) and I'm in area 20 (BR3 postcode).

Do you know if that would mean all of area 20?

I signed up for 100Mbps but have had two good days (90/6) and now one bad day (40/0.2).

Needless to say I'm not going to sign the contract they've sent me, especially if I can expect more of the same.  (I did start my own thread but no responses.)


Areas are quite big and sometimes include completely different parts of the country, so you may have a fault but probably not the same one.

As a new customer you can cancel within 14 days. If you are getting good speeds during the day put poor in the evening and most of the weekend, then it's likely to be a utilisation (over-subscription) problem, and it would be well worth cancelling and looking in to BT/Sky or any other fibre providers available to you. 

The 0.2 upload speed is unusual however, and would impact your download speeds. It may be that there is a genuine problem with your upstream which can easily be resolved.  If you can post your connection stats, that would help to identify any problems. Go to http://192.168.100.1 don't log in, just click Router Status and copy/paste the Upstream and Downstream stats. 

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Forum Team
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Re: Area 20 Broadband repairs until 4 feb 2017

Hello Nicky100

 

Really sorry about the slow peak time speeds, I notice that you have called in since your last post. 

Yesterday during our upgrade work we moved your connection to a new CMTS so fingers crossed you will notice an improvement.

 

Early days yet but how is it going?

 

Thank you

Nicola

Virgin Media Forum Team
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Nicky100
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Message 7 of 8
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Re: Area 20 Broadband repairs until 4 feb 2017

An engineer came out and changed over the router and this seems to have solved the problem.

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Forum Team
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Re: Area 20 Broadband repairs until 4 feb 2017

Hey Nicky100,

 

Thanks for the update Smiley Happy

 

Good to hear that the engineers have resolved your fault.

 

Thanks again for keeping us in the loop, if we can help with anything else, just ask.

 

All the best,

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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