Like a lot of people on here my broadband speed is awful in the evenings. Done speed tests in the morning and it's 31mb down, in the evening this drops to 2mb at best! Seems to me that despite all it's Hollywood glamour virgins network can't handle the speed promised. My internet would probably be faster if usain bolt hand delivered the packets of data. Phoning the helpdesk was no use after 30 mins told couldn't help me any further unless I got a laptop and plugged it into router. Please virgin sort yourselves out!!!
Really sorry to hear you're experiencing speed issues.
I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F003322891). Our technicians are working to get this resolved and have set a review date of 26th April 2017.
I'm really sorry for any inconvenience this may cause.
All the best
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