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Mouse8
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Area 12 sooo slow broadband

Hi

Anyone else in area 12 been having real problems with the broadband service recently. Used to be a really good service, but now v poor. Running the broadband service status always highlights no problems, but this is incorrect. First time in years thinking of moving provider
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Re: Area 12 sooo slow broadband

Hey there Mouse8,

Thanks for posting and a warm welcome to the community Smiley Very Happy

Sorry to hear about the slow speeds you're experiencing, I know this can become tiresome. Checking your connection I've noticed that all of your downstream power levels are out of range. I'll need to arrange for an engineer to call around to resolve this. I'll drop you a PM (purple envelope, top right) to arrange a visit.

Speak with you soon,

Take care.

Heather_J

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Mouse8
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Re: Area 12 sooo slow broadband

Thank you Heather
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Re: Area 12 sooo slow broadband

Hello Mouse8,

Hope you're well Smiley Happy

I just wanted to pop by and see how you're getting on following the engineer visit?

Please let me know if there's anything else I can help with.

Thanks again,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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Re: Area 12 sooo slow broadband

Hi Heather

Thank you for sorting the engineer so promptly. The speed increased dramatically to between 80 -100, but has now again dropped to circa 20 and then drops out completely. Not really sure what to do next to try and get a reliable service?

Thank you
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