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renatasss
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Area 04 slow speed every evening.

While using wired internet during the day i get 150mbps download speed and 10mbps upload speed, however in the evenings, usually after 7pm until 11pm i get a ridiculous 5-15mbps download speed which is unusable (upload speed remains the same 10mbps).

I tried calling but found it useless, since there are only 2 options, get a new router (which I did receive and replaced) or get a technician to come and see what the problem is (no faults found on my end). Still same problem.

Area 04, WS3

EDIT:

 http://www.speedtest.net/my-result/5687696262

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Message 2 of 11
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Re: Area 04 slow speed every evening.

Morning renatasss

Thanks for posting back on the community.

Sorry to see that you are experiencing slow broadband speeds during the evenings.

From checking your connection, the line and hub have come back as fine. The traffic on the network is low and there are no faults reported.

With the speed test you completed was that through a wired or wireless connection? If wireless can you try through wired please to see if the speeds differ?

Are more devices in use during the evenings at all?

Let me know how you get on

Sam


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renatasss
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Message 3 of 11
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Re: Area 04 slow speed every evening.

Wired connection, no other devices are being used during the evenings.
Here is a new speed test http://www.speedtest.net/my-result/5763946764 from tonight (1am).
This happens almost every night. Hasn't been fixed, only my bill increased Smiley Happy

Thanks for the help
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martynlever
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Message 4 of 11
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Re: Area 04 slow speed every evening.

I am in ws2 and experiencing exactly the same mate run speeds tests throughout day as im a big gamer and getting what i should around 100mbs but between 6pm and 10pm its lucky to get above 8mbs.

Usual tech support crap of resetting router etc does nothing, got a tech coming around tomorrow but guess what its between 12 - 4pm so i expect it to be at full blast. I got a bunch of saved speed tests to show them.

I can only assume its down to peaktime numbers etc so whats point in paying for 100mbs?

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Message 5 of 11
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Re: Area 04 slow speed every evening.

Hi renatasss,

 

Thanks for getting back to me.

 

I appreciate the tests you have completed so far, however the speeds are still the same.

 

When you get chance try another speed test whilst the Super Hub is in modem mode please.

 

Let me know the results

Sam


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renatasss
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Message 6 of 11
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Re: Area 04 slow speed every evening.

10pm.

Normal speed test: http://www.speedtest.net/my-result/5798426027

Modem Mode speed test: http://www.speedtest.net/my-result/5798409919

 

I am sure my modem is fine, as it was with my old modem. Everything was fine (most of the times) until I used your "free speed upgrade to 150mbps".

 

Thanks for the help

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Message 7 of 11
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Re: Area 04 slow speed every evening.

Hello retatasss.

 

Sam isn't in the office right now so I hope you don't mind me stepping in Smiley Happy

 

Thanks for performing a Modem Mode speed test, apologies it's not improved the speed.

 

I've taken another look at your connection, the power and SNR levels are fine, there's only been on time-out since your last reboot 8 days ago and the area is still free of any fault.

 

Since your last post, has anything changed?

 

Catch you soon,

Take care.

Heather_J

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renatasss
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Message 8 of 11
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Re: Area 04 slow speed every evening.

Hi, thanks for the reply. Yes something has changed, it doesn't happen every day, only once a week or so.

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Message 9 of 11
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Re: Area 04 slow speed every evening.

Hey renatasss,

 

Thanks for letting me know Smiley Happy

 

Glad to hear it's settling down now.

 

Please continue to monitor and let us know it begins to deteriorate.

 

Speak soon,

Take care.

 

Heather_J

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renatasss
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Message 10 of 11
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Re: Area 04 slow speed every evening.

Here is an update.

http://www.speedtest.net/my-result/5831755029

1bdfa6a94cd81334e67dd264a1c1e5ec.png

Not sure what I am paying for Smiley Happy

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