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Stephen945
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Area 04 ---VERY POOR SPEEDS

Hi

Please could someone tell me the latest on Area 04 improvements ?

I would love some truthful answers but these seems impossible to get?

So many dates have been mentioned but nothing changes?

Is there a link to what is happening ?

The status page always shows no issues which is simply not true ?  

One stated more news would be available on 24/2/2017?

I have the 200 mbps package and it is currently dropping to about 6mpbs at peak times?

All my family keep asking what am I doing about it ?

One very fed up customer

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TrooperUK22
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Re: Area 04 ---VERY POOR SPEEDS

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Forum Team
Forum Team
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Re: Area 04 ---VERY POOR SPEEDS

Hi Stephen945,

Thanks for taking the time to post on the community.

My apologies you are having issues with your broadband speeds.

I've taken a look at the high peak time traffic fault in your area, with reference number F004388244 and it has a review date of 5th April. As this is a review date it can be subject to change due to the work that is required to improve bandwidth. This can involve; implementation of additional upstream and/or downstream channels, hardware upgrades at the CMTS, re-siting of street cabinets, digging up of roads/paths etc.

As this affects cable lines rather than post code area's, unfortunately it won't be listed on the Service Status page.

To discuss this further I have sent you a PM (purple envelope icon, right corner).

Speak soon

Sam


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tommey
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Re: Area 04 ---VERY POOR SPEEDS

Same problem for me in Area 04 Rowley Regis since December 2014 do not expect a quick fix it takes years before you even see the slightest of improvement, you have 2 choices stay and ask for a monthly bill credit or leave.


This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

- First reported 09/2014 - Fault ticket raised 01/01/15 -    - Review 01/05/15 - Review 12/08/15 - Review 14/10/15 - Review 04/11/15 - Review 15/04/16 - Review 06/07/16 - Review 31/09/16 - Review 30/11/16 - Review 15/02/17 - Review 12/07/17 - Review 20/09/17 - Review 14/06/17 - Review 10/01/18 - Review 25/04/18 - F004670584 << 3 YEARS+ 

But with BT Fibre I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20

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