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UltraCaius
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Area 04 Slow Speeds WV13 (Vivid 200 Gamer)

6033879215

Acquired Downstream Channel(Hz)
299000000
Locked
Ranged Upstream Channel(Hz)
36800000
Locked

 

Downstream bonded channels Channel Frequency(Hz) Power
(dBmV) SNR
(dB) Modulation Channel ID

129900000010.838.6256 qam127
232300000010.538.6256 qam130
331500000010.638.6256 qam129
430700000010.538.6256 qam128
529100000010.638.9256 qam126
628300000010.638.9256 qam125
72750000001138.6256 qam124
826700000011.538.9256 qam123
925900000011.438.6256 qam122
1025100000011.638.9256 qam121

 

This is all I'm getting this evening and this is the best I've got for a couple of weeks. What's going on?

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UltraCaius
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Re: Area 04 Slow Speeds WV13 (Vivid 200 Gamer)

Anyone from Virgin going to reply? 

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Re: Area 04 Slow Speeds WV13 (Vivid 200 Gamer)

Hi UltraCaius,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F003908291). Our technicians are working to get this resolved and have set a review date of 12th April.

 

I've also picked up an issue with your Downstream Power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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