An engineer visited my house last week to investigate the poor speeds delivered by our broadband connection. Having triaged the issue, all of our equipment was fine, power levels were adequate to the router, connections were tight and secure etc.
Having investigated for over two hours he was able to identify that the cause of the issue was too many users were plugged in to our street box. This issue was logged as over utilisation. The engineer forgot to issue us with the fault code.
Could a forum moderator please find out the fault code and the anticipated date for review?
I phoned up yesterday to cancel, god what a hassle.
First the guy tried blaming my hardware. No, 2 top end PC's speed testing similar results.
Then the guy on the phone started questioning my downloading usage, it sounded like he was insinuating I am the cause of the "utilisation". I explained to him I have 3 gamers in this house as well as multiple PC's, PS4's, Smart phones and a Sky BOX connecting to the connection.
He also tried to tell me that the fault is temporary and tried bribing me with discounts. Saying that Sky will never offer me anything near what I get from VM?
OH REALLY? Sky's estimated 66.8 - 80 and VM's "ViVID 200" is giving me 7.
In the end the guy finally got the message that I am not going to be bribed. My ViVID 200 cancels on 9th February.
Sky Fibre max is being installed for me on the 24th.
Good Riddance VM.
Left VM 9th Jan 2017 due to high utilisation. Enjoying reliable services with Sky
That is really useful to know because it was around that time that I first started to notice the problem (DY9). It hasn't been quite so bad the past week, perhaps since kids are back at school and parents back at work. I certainly notice a drop off in performance during peak hours!
I've been with Virgin back since the Telewest days and haven't ever had speed issues until now so hopefully this issue gets resolved without too much delay!
Just a quick note to chip in that I've had poor performance issues in area 04/DY8 for nearly 12 months, and anyone hoping this will be fixed soon should know that the fix/review goalposts have been shifted by Virgin throughout this time; August 16 became January 17, and this has now become April 17.
Speed test a few moments ago suggests 3mb from the 100mb package, so I'm also likely to join Sky imminently!
Since september 2016 i cannot play games whilst someone else is watching youtube at the same time, i pay for 100 yet get 2-5mb/s. I called up, they keep on telling me they have maintenance scheduled. Last time i called they said the '' delays '' are due to the fact they have to wait a long time for the government to allow them to dig into the ground for cables, or something like that. It kind of confused me, i phoned up about 4 times since september, no speed improvements.
Normal speed times - 1AM - 10AM.
Im scared to move to eg. BT as virgin media has the '' fastest speeds in my area'', so what if i quit my 10+ year old contract with VM for BT but 2 months later they fix the internet here. What do you guys think.