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oldfoxy10
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Area 04 10Mb/s on 150Mb/s contract

Extremely low speed.  Best evening speed 30Mb/s but usually 10Mb/s. When is this issue likely to be resolved? I am utterly fed up with such a poor service and a poor response to phone calls.  Initially told the service would be sorted mid Jan.  That has been and gone and have now been told sometime in April.  One very unhappy customer

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Re: Area 04 10Mb/s on 150Mb/s contract

Hi oldfoxy10,

 

Thanks for posting.

 

I'm really sorry for the trouble you've had with this.

 

I've checked the network and the latest review date for fault F003735054 is 12th April 2017.

 

All the best

 

Josh


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Castle5
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Re: Area 04 10Mb/s on 150Mb/s contract


Josh_RW wrote:

Hi oldfoxy10,

 

Thanks for posting.

 

I'm really sorry for the trouble you've had with this.

 

I've checked the network and the latest review date for fault F003735054 is 12th April 2017.

 

All the best

 

Josh


This is a joke, right?

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tabatharf
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Re: Area 04 10Mb/s on 150Mb/s contract

Must be. I'm in 04 and I got told early March.

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nigel1969
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Re: Area 04 10Mb/s on 150Mb/s contract

Its no joke i am in area 04 im from Wolverhampton and have been having issues since December 2015 and each time the date gets pushed back

I was given a april review date and ref number.

I have made several 150 calls and its like talking to a brick wall.

Getting to the point where i am going to have to consider other options as this is getting beyond a joke now.
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tabatharf
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Re: Area 04 10Mb/s on 150Mb/s contract

It's all very depressing to be honest, I might just cancel  and set fire to the money I'm paying instead, at least I'll get warmth from it Smiley Happy

One of our customers  called me at work today to ask where his goods were, as he was promised they would be delivered last week but they have yet to arrive and he paid a premium to guarantee fast service.

I told him I'm really sorry for the inconvenience but by looking at google maps I notice that there is an over utilization of the roads in his area. There is an expected upgrade due on March 30th but I reserve the right to change that date to some random time in the future all the while being very pleasant and courteous to give him the illusion that I'm being helpful.

He hung up and ordered his pizza from Domino instead Smiley Tongue

 

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tabatharf
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Re: Area 04 10Mb/s on 150Mb/s contract

On a more serious note, dial 150 during office hours and demand to speak to a UK based customer service person, that's what I plan to do as I've been here before and it's the only way you get any proper answers or get some of your money back.

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Delforest
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Message 8 of 10
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Re: Area 04 10Mb/s on 150Mb/s contract

Just got off the phone and the date has been moved AGAIN to 24th May. It's gone beyond comical now!!!
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Delforest
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Re: Area 04 10Mb/s on 150Mb/s contract

Been told today this has again been moved to 24th May!!! This is beyond a joke now!!
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Re: Area 04 10Mb/s on 150Mb/s contract

Really sorry about this Delforest,

 

I've checked everything from this end and I can confirm that the fault ticket reference F003735054, is currently set for review on 24/05/2017.

 

I am sincerely sorry for any inconvenience caused,

 

Nat_J


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