Hi Guys, I'm in Area 03 here (SE19) and my connection is miserably slow. Getting my full upload speed of around 5megs but down only 2megs - usually we have a pretty consistent 50-70meg...
This only seems to happen on evenings and weekends and hadn't happened as far as I could tell since I called to complain back over the summer (engineer visit, couldn't establish why it was so, no obvious fault) but it's slipped back into this awful state of permanently bad download rates.
Welcome to the forums, I am sorry to see you have been having trouble with your speeds.
I have taken a look and I can see there is a little bit of trouble with slow speeds during peak times in your area but not so much it should be causing too much of an issue. That being said we will need to keep an eye on this for you.
I can see however that your downstream power levels are on the high side so I would like to get an engineer out to take a look at this for you. I will pop you a Pm to get this arranged. Keep an eye out for the Purple Envelope, top right hand corner.
I've located your details and I can see that you're currently being affected by a high demand for our service within your area at the moment under the fault ticket reference F005531559, with a review set for 14 NOV 2018.
These problems in Area 03 have been going on for over a year now (and were more fully discussed in a parallel thread last year called "F003455769 - Area 03 - Over Utilisation")
It appeared to have been sorted out in the 2nd half of last year but now it's back to very slow speeds at peak times as before - so we're going backwards. I'm not sure this will ever be sorted out - simply too many people are using Virgin broadband and Virgin don't care as long as they get our money. Disgraceful.