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Arron123
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Area 01 slow evening speeds

Hi there, dont know if anyone can help me but i have been getting really slow broadband speeds at peak times. Only getting in the region of 5mbps when im on the 100mbps package.
I know it was raised a few times last year by a number of people but doesnt look to have improved. Cant even watch a video without lag issues, surely not good enough and i have been a loyal virgin customer since the old blueyonder days. Please help or advise. Thanks.
Nick
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Re: Area 01 slow evening speeds

Hi Arron123,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F005090546). Our technicians are working to get this resolved and have set a review date of 26th April 2017.

 

I'm really sorry for any inconvenience this may cause.

 

All the best

 

Josh


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