Hi there, dont know if anyone can help me but i have been getting really slow broadband speeds at peak times. Only getting in the region of 5mbps when im on the 100mbps package. I know it was raised a few times last year by a number of people but doesnt look to have improved. Cant even watch a video without lag issues, surely not good enough and i have been a loyal virgin customer since the old blueyonder days. Please help or advise. Thanks. Nick
Really sorry to hear you're experiencing speed issues.
I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F005090546). Our technicians are working to get this resolved and have set a review date of 26th April 2017.
I'm really sorry for any inconvenience this may cause.
All the best
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