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dazzabird
On our wavelength
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Anyone see issues here


Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 251000000 259000000 267000000 275000000 283000000 291000000 299000000 307000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 35 36 37 38 39 40 41 42
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 0.80 0.58 0.69 0.71 0.82 0.71 0.74 0.58
RxMER (dB) 38.98 38.61 38.61 38.26 39.85 39.40 39.40 38.61
Pre RS Errors 1 0 0 0 0 0 0 0
Post RS Errors 0 0 0 0 0 0 0 0

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Superuser
Superuser
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Message 2 of 6
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Re: Anyone see issues here

no that looks fine. what problems are you having
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dazzabird
On our wavelength
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Message 3 of 6
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Re: Anyone see issues here

Generally a slow down in speed which I think is down to high usage in my area, but as I'm in a upto 150mbps and I still get about 70/80 in peak time then generally ok.

not sure if related but was online the other day playing Star Wars battlefront and with a friend and had a few times when the game just stopped, as if the connection was broke for a second or so.  The voice never dropped but the game dropped out and we had to restart the game ( hope that makes sense ).

also the VM start said my upstream power levels were high and a engineer is needed to adjust,( Wednesday ) ..just wondering if that is causing issues described above.

any other status pages I can post that will help diagnose my issues?

 

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dazzabird
On our wavelength
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Message 4 of 6
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Re: Anyone see issues here

Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 251000000 259000000 267000000 275000000 283000000 291000000 299000000 307000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 35 36 37 38 39 40 41 42
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 0.69 0.51 0.58 0.63 0.76 0.59 0.64 0.51
RxMER (dB) 38.61 38.61 38.61 38.26 39.85 38.98 39.40 38.98
Pre RS Errors 106 96 4 13 0 0 0 0
Post RS Errors 0 0 0 0

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dazzabird
On our wavelength
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Message 5 of 6
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Re: Anyone see issues here

Super Hub
Sign In
Upstream
home
Router Status
Upstream
Upstream
US-1 US-2 US-3 US-4
Channel Type N/A 2.0 2.0 N/A
Channel ID N/A 2 1 N/A
Frequency (Hz) N/A 31000000 37600000 N/A
Ranging Status Other Success Success Other
Modulation N/A 16QAM 16QAM N/A
Symbol Rate (Sym/sec) N/A 5120000 5120000 N/A
Mini-Slot Size N/A 4 4 N/A
Power Level (dBmV) N/A 52.50 52.50 N/A
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

© 2010 Virgin Media. All rights reserved.

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Forum Team
Forum Team
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Message 6 of 6
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Re: Anyone see issues here

Hi dazzabird, 

 

Thanks for keeping in touch. I am sorry to see you have continued to have trouble. 

 

I have just popped you a quick PM. Keep an eye out for the Purple Envelope, top right hand corner. 

 

Speak to you soon. 

 

Emma

 

 


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