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Sigma
Fibre optic
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Another routing issue in ST17 area?

This morning I can't receive email to either @virginmedia.com or @ntlworld.com accounts. Also, I can't access some of Virgin Media's own websites unless I use a proxy.

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Forum Team
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Re: Another routing issue in ST17 area?

Hello Sigma

 

Sorry to hear you are having problems accessing email. Do you use a client or is that Webmail related? We are aware of an issue with Webmail at the moment F005154348 estimated fix 13-MAR-2017 although that was raised yesterday not when you posted. 

It may be worth considering setting one up as it can be a bit friendlier than Webmail and at the moment that should be working. We have a handy guide that may help Using Virgin Media Mail with Mail Clients

 

Thank you

Nicola

Virgin Media Forum Team
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