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not3baddad
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Another "huge reduction in speed in the evening" problem

Throughout the day I have no issues, getting my paid for 100MBPS speeds.

In the evenings though, from around 19:00 I get a drop down to between 1 and 10MBPS, and very large pings ranging to 1000+ms.

I understand this could be due to a congestion issue/fault in my network segment. Can this be checked and confirmed? If this is the issue, will it ever be resolved?

Thanks in advance.

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Re: Another "huge reduction in speed in the evening" problem

Hi not3baddad,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your connection.

 

I've picked up an issue with the network in your area affecting speeds at peak times - Ref.(F003121268). Our technicians are working to get this resolved as soon as possible and have set a review date of 14th December 2016.

 

I'm really sorry for any inconvenience this may cause.

 

All the best.

 

Josh


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